Guest Service Agent part-time, second shift, weekends

Pyramid Global Hospitality is a distinguished hospitality management company with an extensive portfolio comprising more than 200 hotels and resorts across the United States, Caribbean, and Europe. With over 18,000 associates, Pyramid has established itself as a leader in the hospitality industry by offering unparalleled service, operational excellence, and long-term partnerships. The company’s platform includes distinct branches such as Benchmark Resorts & Hotels, a collection of independent and unique properties; Axiom Hospitality, its European management company; and PYRAMIDWORKS, which delivers integrated workplace and facilities services. Pyramid operates its corporate offices in Boston, The Woodlands, Texas, and London, facilitating a global reach while maintaining a hands-on approach to excellence.

About the role: We are seeking a motivated and personable Guest Services Agent to join our esteemed Guest Services team at Wingspread Retreat & Executive Conference Center, one of the unique properties under Pyramid Global Hospitality. Located along the scenic western shores of Lake Michigan, Wingspread Retreat is a historic and architecturally significant venue known for its iconic Frank Lloyd Wright building, modern guest accommodations, and extensive conference facilities. With over 15,000 square feet of meeting space certified by the International Association of Conference Centers, Wingspread provides an inspiring and tranquil setting ideal for customized and effective meetings.

This part-time, second shift position includes weekend work and offers a competitive hourly wage of $15.00. The Guest Services Agent acts as the face of the property, warmly welcoming guests, assisting with luggage, and providing knowledgeable guidance about the hotel’s amenities and the local area. The role demands a flexible schedule to support varying levels of business activity and requires a highly attentive, service-oriented individual who enjoys interacting with diverse guests to create memorable and exceptional experiences. The ideal candidate will contribute to the team’s goal of delivering personalized service and seamless guest interactions while upholding the integrity and legacy of Wingspread’s storied environment. This opportunity is perfect for individuals passionate about hospitality and eager to grow their careers within a world-class property that combines historic charm with modern luxury and thoughtful service. Engaging with guests from all over the world, the Guest Services Agent collaborates closely with fellow attendants to ensure every visitor enjoys their stay and receives attentive, personalized care, marking the difference that sets Wingspread apart.