Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $20.00
Work Schedule
Standard Hours
Benefits
Incredible travel perks
Employee Stock Purchase Program
Paid parental leave
Personalized caregiving support
Crisis concierge
Mental Health Resources
Generous Paid Time Off
health and welfare benefits
Financial security for your future
Job Description
Hilton Hotels is a globally recognized leader in the hospitality industry, known for its commitment to providing exceptional guest experiences and maintaining a warm, welcoming environment. With a rich history of welcoming over 3 billion guests worldwide, Hilton continues to uphold its founding vision to fill the earth with the light and warmth of hospitality. This dedication is evident not only in the guest experiences but also in the company’s award-winning workplace culture, which has earned Hilton repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. Hilton takes pride in its world-class suite of hotel brands and its commitment to setting new standards for the future of travel. Whether starting a career or seeking new opportunities, Hilton supports every team member’s journey with a focus on growth, inclusion, and well-being.
As a Guest Service Agent at Hilton, you play a pivotal role in creating memorable experiences for every guest from the moment they arrive until their departure. This role is not just about the usual check-in and check-out procedures; it is about delivering genuine hospitality that brightens someone's day. You will engage with guests warmly, assisting them through the check-in process by verifying their details, assigning rooms, issuing keys, and ensuring they receive all necessary welcome information. Throughout their stay, you are the first point of contact, providing valuable hotel and local area knowledge, responding promptly to requests, resolving concerns, and managing communications with care and urgency.
The ideal candidate for this role brings at least six months of customer service experience and embodies the core values Hilton cherishes: hospitality, integrity, leadership, teamwork, ownership, and a commitment to acting with urgency and discipline. Hilton invests deeply in its team members' well-being by offering exceptional benefits such as discounted travel opportunities, paid parental leave, personalized caregiving support, and mental health resources, among others.
Joining Hilton means becoming part of a dynamic and award-winning workplace culture that values each individual and empowers you to thrive both professionally and personally. With competitive pay and a comprehensive benefits package, Hilton ensures you feel supported and appreciated as you contribute to the company’s legacy of excellence in hospitality.
As a Guest Service Agent at Hilton, you play a pivotal role in creating memorable experiences for every guest from the moment they arrive until their departure. This role is not just about the usual check-in and check-out procedures; it is about delivering genuine hospitality that brightens someone's day. You will engage with guests warmly, assisting them through the check-in process by verifying their details, assigning rooms, issuing keys, and ensuring they receive all necessary welcome information. Throughout their stay, you are the first point of contact, providing valuable hotel and local area knowledge, responding promptly to requests, resolving concerns, and managing communications with care and urgency.
The ideal candidate for this role brings at least six months of customer service experience and embodies the core values Hilton cherishes: hospitality, integrity, leadership, teamwork, ownership, and a commitment to acting with urgency and discipline. Hilton invests deeply in its team members' well-being by offering exceptional benefits such as discounted travel opportunities, paid parental leave, personalized caregiving support, and mental health resources, among others.
Joining Hilton means becoming part of a dynamic and award-winning workplace culture that values each individual and empowers you to thrive both professionally and personally. With competitive pay and a comprehensive benefits package, Hilton ensures you feel supported and appreciated as you contribute to the company’s legacy of excellence in hospitality.
Job Requirements
- Minimum six months of customer service experience
- High school diploma or equivalent
- Proficient in communication and interpersonal skills
- Ability to handle multiple tasks efficiently
- Comfortable with using point-of-sale and computer systems
- Availability to work flexible hours including weekends and holidays
- Positive attitude and a focus on providing excellent hospitality
Job Qualifications
- High school diploma or equivalent
- At least six months of customer service experience
- Strong communication and interpersonal skills
- Ability to use point-of-sale and reservation systems accurately
- Knowledge of hotel services and local area attractions
- Capability to work in a fast-paced, team-oriented environment
- Professional demeanor with a commitment to guest satisfaction
Job Duties
- Deliver a warm welcome to guests by greeting and completing the check-in process including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
- Support efficient check-out by processing guest departures including verifying charges, handling payments, issuing receipts, and accurately using the point-of-sale system
- Provide comprehensive hotel and local knowledge to assist with guest inquiries including room types, rates, promotions, and local area information
- Promote hotel services using up-selling techniques to recommend amenities and maximize room and service revenue
- Respond promptly and effectively to guest requests and concerns, managing messages and communications with care and urgency
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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