Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $20.80 - $26.00
Work Schedule
Rotating Shifts
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
retirement plans
Career development opportunities
Paid training
Job Description
Hilton is a global hospitality leader renowned for its commitment to delivering exceptional guest experiences and fostering an outstanding workplace culture. Founded with a vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests worldwide. Its award-winning culture has earned repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. Hilton operates a diverse portfolio of world-class brands, setting new standards for the future of travel and hospitality. The company values include hospitality, integrity, leadership, teamwork, ownership, and a focus on urgent and disciplined service moments, which guide their approach to both guest relations and team member engagement.
Joining Hilton means becoming part of an exceptional work environment dedicated to career growth and personal development. Whether you're beginning your career or seeking new opportunities, Hilton supports your journey every step of the way, encouraging team members to stay and build a rewarding career in hospitality. Hilton is more than a place to stay—it's a place to grow, contribute, and make a lasting impact.
The role of Guest Service Agent at Hilton is crucial in creating memorable experiences for guests by providing outstanding customer service throughout their stay. This position involves welcoming guests warmly, managing efficient check-in and check-out processes, and offering comprehensive knowledge about the hotel's amenities and local attractions. Guest Service Agents act as the first and last point of contact for guests, ensuring smooth transactions and addressing inquiries or concerns promptly with care and professionalism.
Specific responsibilities include greeting guests upon arrival, verifying reservations, assigning rooms, issuing keys, and assisting with bell services. Guest Service Agents also facilitate check-out procedures, process payments, verify charges, and provide receipts while maintaining accuracy with point-of-sale systems. They actively promote hotel services and amenities through up-selling techniques to enhance guest experience and maximize revenue. Responding to guest requests and resolving any issues with urgency ensures that every guest feels valued and satisfied, reinforcing Hilton's core value of hospitality.
This role demands a strong passion for hospitality combined with integrity, leadership capabilities, teamwork spirit, and a sense of ownership in delivering excellent service. Hilton expects their Guest Service Agents to operate with a dynamic and proactive mindset, treating every guest interaction as an opportunity to create positive and lasting impressions. The position offers a unique chance to engage with diverse guests and contribute directly to Hilton's mission of spreading warmth and light through exceptional hospitality.
Joining Hilton means becoming part of an exceptional work environment dedicated to career growth and personal development. Whether you're beginning your career or seeking new opportunities, Hilton supports your journey every step of the way, encouraging team members to stay and build a rewarding career in hospitality. Hilton is more than a place to stay—it's a place to grow, contribute, and make a lasting impact.
The role of Guest Service Agent at Hilton is crucial in creating memorable experiences for guests by providing outstanding customer service throughout their stay. This position involves welcoming guests warmly, managing efficient check-in and check-out processes, and offering comprehensive knowledge about the hotel's amenities and local attractions. Guest Service Agents act as the first and last point of contact for guests, ensuring smooth transactions and addressing inquiries or concerns promptly with care and professionalism.
Specific responsibilities include greeting guests upon arrival, verifying reservations, assigning rooms, issuing keys, and assisting with bell services. Guest Service Agents also facilitate check-out procedures, process payments, verify charges, and provide receipts while maintaining accuracy with point-of-sale systems. They actively promote hotel services and amenities through up-selling techniques to enhance guest experience and maximize revenue. Responding to guest requests and resolving any issues with urgency ensures that every guest feels valued and satisfied, reinforcing Hilton's core value of hospitality.
This role demands a strong passion for hospitality combined with integrity, leadership capabilities, teamwork spirit, and a sense of ownership in delivering excellent service. Hilton expects their Guest Service Agents to operate with a dynamic and proactive mindset, treating every guest interaction as an opportunity to create positive and lasting impressions. The position offers a unique chance to engage with diverse guests and contribute directly to Hilton's mission of spreading warmth and light through exceptional hospitality.
Job Requirements
- High school diploma or equivalent
- Previous hospitality or customer service experience preferred
- Proficient communication skills
- Ability to handle transactions accurately
- Familiarity with point-of-sale systems
- Strong problem-solving and conflict resolution abilities
- Willingness to work flexible hours including weekends and holidays
Job Qualifications
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Strong communication and interpersonal skills
- Ability to use point-of-sale systems and basic computer applications
- Knowledge of the local area and hotel services an advantage
- Demonstrated ability to handle guest inquiries and resolve issues efficiently
- Positive attitude and commitment to delivering exceptional guest experiences
Job Duties
- Deliver a warm welcome by greeting guests upon arrival and completing the check-in process including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
- Support efficient check-out by processing guest departures verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
- Provide hotel and local knowledge demonstrating comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
- Promote hotel services using up-selling techniques to recommend hotel amenities and maximize room and service revenue
- Delight guests by responding to guest requests, resolving concerns with care and urgency, and managing messages and communications effectively
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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