Guest Service Agent - Hampton Inn & Suites Seattle Federal Way

Hilton is a globally recognized leader in the hospitality industry, known for its commitment to delivering exceptional guest experiences and fostering a positive workplace culture. With over 3 billion guests welcomed worldwide, Hilton continues to set new standards in travel and hospitality through its diverse portfolio of world-class brands. The company’s founding vision is to fill the earth with the light and warmth of hospitality, a mission reflected in every aspect of its operations, from guest services to team member support and development. Hilton is repeatedly acknowledged as one of the World’s Best Workplaces by Great Place to Work and Fortune, a testament to its dedication to creating an inspiring, supportive, and award-winning workplace where employees thrive and careers flourish.

As a Guest Service Agent at Hilton, you will play a crucial role in creating memorable experiences for guests right from their arrival to their departure. This part-time or full-time role (employment type may vary by location) places you at the forefront of hospitality, where you will be responsible for ensuring seamless check-in and check-out processes, providing guests with warm welcomes, detailed hotel and local knowledge, and attentive service that exceeds expectations. The Guest Service Agent is more than just a front-desk role; it is an opportunity to directly impact guest satisfaction by spreading warmth, demonstrating integrity, and embodying the core values of teamwork, leadership, and ownership.

Your typical day will involve greeting guests, verifying their details, assigning rooms, issuing keys, and assisting with bell service. You will efficiently handle check-out procedures, including verifying charges and processing payments accurately through the point-of-sale system. Beyond transactional duties, you will use your knowledge of Hilton’s offerings and local area attractions to assist guests, promote hotel services through up-selling, and quickly address any guest requests or concerns with genuine care. Acting as a key communicator, you will manage messages and ensure every guest feels valued during their stay.

Hilton places a strong emphasis on employee well-being and professional growth. Team members benefit from a range of unmatched perks such as deeply discounted travel on Hilton properties, paid parental leave for eligible employees, personalized caregiving support, crisis assistance, mental health resources through an employee assistance program, generous paid time off, comprehensive health and dental insurance plans, and retirement savings programs. The company offers an employee stock purchase program allowing team members to invest in Hilton shares at a discount to help build financial security.

Joining Hilton means becoming part of a passionate, values-driven community. Hilton's core values focus on integrity, leadership, teamwork, ownership, and urgency, which guide every team member to deliver their best and make a lasting positive impact. Whether you are launching your career in hospitality or seeking new opportunities, Hilton is dedicated to supporting your journey and providing you with a fulfilling career path. With Hilton’s supportive culture and commitment to workplace excellence, you can grow both personally and professionally in a role that truly makes a difference in guests’ lives and creates magical, memorable stays.