Guest Service Agent - Casa Mani Resort Napa Valley, Curio Collection by Hilton

Casa Mani Resort Napa Valley, Curio Collection by Hilton, is a distinguished hotel nestled in the heart of Napa Valley. As part of the Curio Collection by Hilton, this resort offers a unique blend of luxury and local charm, designed to provide guests with exceptional experiences through comfort, style, and personalized service. The resort prides itself on its commitment to outstanding hospitality, elegant accommodations, and a vibrant atmosphere that reflects the spirit of Napa Valley’s world-renowned wine country. Casa Mani is more than just a place to stay—it’s a destination that celebrates the region’s culture and natural beauty while offering modern conveniences and impeccable service.

The Guest Service Agent role at Casa Mani Resort is vital to creating memorable guest experiences. This position is not just about managing check-in and check-out procedures but about spreading warmth and hospitality with every interaction. The Guest Service Agent acts as the welcoming face of the resort, ensuring that each guest feels valued and cared for from the moment they arrive until they depart. This position requires excellent administrative skills, a friendly demeanor, and a proactive approach to problem solving. Working in a dynamic environment, the ideal candidate will possess strong communication skills, especially in English, and have a minimum of one year’s experience in front desk operations within the hospitality industry.

This full-time role involves working AM/PM shifts, including weekdays, weekends, and holidays, offering an engaging and varied work schedule. The Guest Service Agent will be responsible for greeting guests warmly, managing room assignments, assisting with guest inquiries about the hotel and local area, and providing recommendations for amenities and services that enhance the guest experience. They will use up-selling techniques skillfully to boost hotel revenue while ensuring guests’ comfort and satisfaction. Critical to this role is the ability to handle guest requests and resolve any issues empathetically and efficiently, ensuring that each stay is delightful and worry-free.

Casa Mani Resort, aligned with Hilton’s core values, emphasizes the qualities of integrity, leadership, teamwork, ownership, and a sense of urgency or "focus on the now" to make impactful contributions. The resort offers a supportive work culture that values each team member’s contribution and invests in their wellbeing by offering a range of benefits including travel perks, stock purchase programs, paid parental leave, mental health resources, and generous paid time off. The position offers the unique chance to join an award-winning workplace culture recognized globally for exceptional employee satisfaction and guest service excellence.

Joining Casa Mani Resort as a Guest Service Agent means becoming a part of a legacy of hospitality excellence. It’s an opportunity to grow a career in a supportive and prestigious environment that prioritizes both guest satisfaction and team member wellbeing. For those passionate about making a positive impact through hospitality and looking for a career with opportunities for advancement, this role is an ideal match. Candidates ready to embrace the spirit of hospitality and bring joy to guests through attentive service will find a fulfilling and rewarding career path here.