Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $18.00
Work Schedule
Day Shifts
Fixed Shifts
Benefits
401(k) with employer match
Health Insurance
Paid Time Off
Employer-paid life insurance
voluntary life insurance
voluntary short term disability
Voluntary long term disability
Job Description
The Confluence Hotel is a charming and welcoming establishment located in the historic Rivertown district of Hastings, Minnesota. Known for its warm hospitality and commitment to delivering exceptional guest experiences, The Confluence Hotel offers visitors a unique blend of historic charm and modern comfort. Whether guests are visiting for business or leisure, the hotel prides itself on creating memorable stays through personalized service and an inviting atmosphere. Staff members at The Confluence Hotel are part of a close-knit team dedicated to upholding the highest standards of hospitality while celebrating the rich heritage of the Rivertown area.
We are currently seeking a Front Desk Guest Service Agent to join our friendly and professional team for evening shifts, typically from 3:00 pm to 11:00 pm. This role is crucial as the first and last point of contact for our guests each day, responsible for creating a positive, welcoming environment and ensuring smooth check-in and check-out processes. The position can be full-time or part-time, offering flexibility to accommodate various schedules. The ideal candidate will be someone who thrives in a dynamic hospitality environment and enjoys working with people by providing attentive and efficient service.
As a Front Desk Guest Service Agent, you will be responsible for greeting guests warmly upon arrival, managing reservations, handling billing procedures, and assisting guests with a variety of inquiries, including providing information about local attractions and hotel amenities. You will be the hospitality face of the hotel, ensuring a flawless guest experience with attention to detail and professionalism. Collaboration with housekeeping and maintenance teams will be part of your daily activities to ensure guest satisfaction and safety. We value excellent organizational skills, strong communication, and the ability to handle multi-tasking in a busy environment.
The Confluence Hotel offers competitive pay with opportunities for flexible scheduling and career advancement. We foster a positive workplace culture that supports growth and professional development while recognizing the importance of work-life balance. If you are passionate about customer service and want to contribute to a team that prioritizes outstanding guest experiences, this is the perfect opportunity for you to join The Confluence Hotel family.
We are currently seeking a Front Desk Guest Service Agent to join our friendly and professional team for evening shifts, typically from 3:00 pm to 11:00 pm. This role is crucial as the first and last point of contact for our guests each day, responsible for creating a positive, welcoming environment and ensuring smooth check-in and check-out processes. The position can be full-time or part-time, offering flexibility to accommodate various schedules. The ideal candidate will be someone who thrives in a dynamic hospitality environment and enjoys working with people by providing attentive and efficient service.
As a Front Desk Guest Service Agent, you will be responsible for greeting guests warmly upon arrival, managing reservations, handling billing procedures, and assisting guests with a variety of inquiries, including providing information about local attractions and hotel amenities. You will be the hospitality face of the hotel, ensuring a flawless guest experience with attention to detail and professionalism. Collaboration with housekeeping and maintenance teams will be part of your daily activities to ensure guest satisfaction and safety. We value excellent organizational skills, strong communication, and the ability to handle multi-tasking in a busy environment.
The Confluence Hotel offers competitive pay with opportunities for flexible scheduling and career advancement. We foster a positive workplace culture that supports growth and professional development while recognizing the importance of work-life balance. If you are passionate about customer service and want to contribute to a team that prioritizes outstanding guest experiences, this is the perfect opportunity for you to join The Confluence Hotel family.
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Ability to work evening shifts including weekends and holidays
- Proficiency with computer and reservation software
- Strong communication skills
- Ability to multitask and handle stressful situations
- Professional demeanor
- Flexibility to work part-time or full-time hours
Job Qualifications
- Previous experience in hospitality, customer service, or front desk operations preferred
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Ability to work independently and as part of a team
- Flexibility to work evening shifts, including weekends and holidays
- Proficiency with computer systems and reservation software
- Professional appearance and positive attitude
- Ability to handle stressful situations with tact and professionalism
Job Duties
- Greet and welcome guests upon arrival with a warm and professional demeanor
- Check guests in and out efficiently, ensuring accuracy and attention to detail
- Respond promptly to guest inquiries, requests, and concerns, providing excellent customer service
- Manage reservations, cancellations, and modifications using the hotel management system
- Assist guests with information about local attractions, amenities, and services
- Maintain the cleanliness and organization of the front desk area
- Handle cash, credit card transactions, and billing procedures accurately
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
- Follow hotel policies and procedures to ensure safety and security
Job Criteria
Experience
No experience required
Job Location
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