Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
Life insurance
24/7 health resource access
Travel Discounts
Commuter Transit Benefits
Commuter parking benefits
Employee assistance program
Wellness Program
Educational development
Referral Bonus Program
Job Description
HHM Hotels is a reputable hotel brand known for its commitment to delivering exceptional guest experiences while maintaining sustainability standards. With a focus on quality service and guest satisfaction, HHM Hotels operates a range of properties that cater to both leisure and business travelers. The company fosters a welcoming and professional environment for its staff, emphasizing career growth and development opportunities within the hospitality industry.
The Guest Service Agent position at HHM Hotels plays a critical role as the first point of contact for guests, ensuring their needs are met with friendliness and courtesy in alignment with brand standards. This full-time or part-time role encompasses a variety of responsibilities including greeting guests upon arrival, registering them efficiently, and assisting throughout their stay. The role requires excellent communication and customer service skills to handle guest inquiries, resolve complaints, and provide information on hotel amenities and services. The Guest Service Agent also manages transactions such as billing and payments, ensuring accuracy and adherence to hotel policies.
Moreover, this position offers a clear growth path, leading to supervisory roles such as Front Desk Supervisor or Sales Coordinator, and progressing further into management positions like Front Office Manager or Sales Manager. Employees in this role benefit from competitive wages and a comprehensive benefits package including medical, dental, and vision insurance, paid time off, and access to wellness programs. The work environment demands flexibility regarding shifts, often including holidays and weekends, and requires physical stamina to perform duties such as assisting guests with luggage and standing for extended periods.
Overall, the Guest Service Agent is essential in upholding the hotel’s reputation for quality and excellent guest service, making this role a rewarding opportunity for individuals passionate about hospitality and interested in career advancement within the hotel industry.
The Guest Service Agent position at HHM Hotels plays a critical role as the first point of contact for guests, ensuring their needs are met with friendliness and courtesy in alignment with brand standards. This full-time or part-time role encompasses a variety of responsibilities including greeting guests upon arrival, registering them efficiently, and assisting throughout their stay. The role requires excellent communication and customer service skills to handle guest inquiries, resolve complaints, and provide information on hotel amenities and services. The Guest Service Agent also manages transactions such as billing and payments, ensuring accuracy and adherence to hotel policies.
Moreover, this position offers a clear growth path, leading to supervisory roles such as Front Desk Supervisor or Sales Coordinator, and progressing further into management positions like Front Office Manager or Sales Manager. Employees in this role benefit from competitive wages and a comprehensive benefits package including medical, dental, and vision insurance, paid time off, and access to wellness programs. The work environment demands flexibility regarding shifts, often including holidays and weekends, and requires physical stamina to perform duties such as assisting guests with luggage and standing for extended periods.
Overall, the Guest Service Agent is essential in upholding the hotel’s reputation for quality and excellent guest service, making this role a rewarding opportunity for individuals passionate about hospitality and interested in career advancement within the hotel industry.
Job Requirements
- High school diploma or equivalent preferred
- Previous customer service experience or equivalent training required
- Knowledge of PMS systems preferred
- Ability to work flexible shifts including holidays and weekends
- Physical ability to stand for extended periods, walk, push, lift up to 25 pounds, bend, reach, stoop, kneel, or crouch
- Strong communication and interpersonal skills
- Ability to handle guest complaints and requests efficiently
Job Qualifications
- High school diploma or equivalent preferred
- Previous customer service experience or equivalent training required
- Knowledge of PMS systems preferred
- Strong communication skills
- Ability to handle guest complaints professionally
- Basic bookkeeping skills
- Ability to work flexible shifts including holidays and weekends
- Physical ability to stand for extended periods and assist with luggage
Job Duties
- Greet guests immediately and offer assistance
- Register and assign guests to hotel rooms
- Establish methods of payment and verify credit
- Make and confirm reservations
- Compute bills, collect payments, and make change for guests
- Transmit and receive messages using telephones or PMS system
- Respond to guest requests in a timely manner
- Receive and resolve guest complaints, escalating to supervisor if necessary
- Secure guests' valuables in hotel safe or safe-deposit boxes
- Perform bookkeeping activities such as balancing accounts and conducting audits
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards
- Assist in breakfast area or help with guests' luggage during peak times or staffing assistance
- Ensure overall guest satisfaction
- Perform other duties as requested by management
Job Criteria
Experience
No experience required
Job Location
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