Guest Service Agent

Pyramid Global Hospitality is a globally recognized hospitality management company with an impressive portfolio of over 200 hotels and resorts and more than 18,000 associates spanning the United States, Caribbean, and Europe. With corporate offices located in Boston, The Woodlands, Texas, and London, Pyramid connects global reach with hands-on service excellence and operational finesse. The company is known for leading luxury hospitality brands such as Benchmark Resorts & Hotels, a selection of distinguished independent properties, alongside its European management firm Axiom Hospitality, and integrated service provider PYRAMIDWORKS. Pyramid’s commitment to exceptional service and sustainable long-term partnerships with both clients and employees has established it as one of the most respected names in the hospitality industry.

Hotel Eleo at The University of Florida, located in Gainesville, is a remarkable member of the Pyramid Hotel Group family, offering a vibrant and dynamic working environment. This contemporary collegiate property boasts 173 guest rooms, 1,200 square feet of versatile meeting space, and a signature three-meal restaurant and bar, making it a standout in the Gainesville area. Recognized both as a workplace and as a hospitality venue, Hotel Eleo blends style, comfort, and high standards to deliver an exceptional guest experience. This is an exciting opportunity for those seeking to immerse themselves in the fast-paced and rewarding hospitality world while contributing to a premier hotel setting.

The role available is for a part-time Guest Services Agent with a competitive hourly wage of $15. This position plays a vital role in shaping the guest's first impression and overall experience at Hotel Eleo. The Guest Services Agent greets guests warmly upon arrival, assists with handling luggage, and acts as an impassioned source of local knowledge, offering insights about the hotel amenities and surrounding Gainesville environment. The job emphasizes personalized guest interactions and delivering exceptional customer service, reflecting Pyramid’s core philosophy of "being the difference" and breaking away from ordinary experiences.

Ideal candidates are enthusiastic individuals who enjoy making meaningful connections with guests from diverse backgrounds and cultures. This role is perfect for those who want to grow their career in hospitality, offering opportunities to work with experienced leaders and a diverse team dedicated to excellence. Guest Services Agents help guests discover their unique "Wanderlust" experience by providing engaging, helpful, and sincere service moments throughout their stay. Duties include explaining hotel amenities, collaborating with team members for seamless guest experiences, and maintaining organized lobby and entrance areas. This role demands a high level of professionalism, patience, and an outgoing personality.

By joining Pyramid Global Hospitality at Hotel Eleo, associates become part of a supportive and inclusive company culture that celebrates diversity and empowers employees to advance their careers through meaningful assignments and leadership exposure. Pyramid’s sustained accolades for workplace excellence from USA Today, The Boston Globe, and The Houston Chronicle, combined with prestigious travel industry awards, underscore a culture where service excellence and employee wellbeing are central.

This part-time role requires availability for various shifts, including weekends and holidays, and physical stamina to stand during the entire shift and move between different hotel areas, including the valet lot. Ideal candidates are problem solvers, team players, and possess excellent verbal communication skills and a positive, helpful demeanor. Hotel Eleo is an inspiring place to build a hospitality career with a global leader committed to associate success and guest satisfaction.