Guest Service Agent

Our hiring establishment is a reputable hotel dedicated to providing exceptional hospitality services and memorable experiences to its guests. Committed to upholding high standards of guest service, the hotel embraces sustainability principles to ensure environmental responsibility while delivering excellent customer care. Known for its friendly atmosphere and professional staff, the hotel offers both full-time and part-time opportunities with competitive wages and comprehensive benefits. It continually aims to enhance guest satisfaction, maintaining a welcoming environment where every guest feels valued and cared for. This focus on hospitality excellence places the hotel among leading establishments in the lodging and accommodation industry.

The position available is for a Guest Service Agent, a vital role in the front office operations. The Guest Service Agent will greet guests warmly upon arrival, register them efficiently, and provide courteous services according to brand and sustainability standards. This role requires managing guest room assignments, establishing payment methods, confirming reservations, and handling billing procedures accurately. The agent will engage with guests using telephone systems and the property management system (PMS), ensuring that all requests are responded to promptly and professionally. Addressing and resolving guest complaints with empathy is a key function, with escalation to supervisory staff when necessary. The agent will also be responsible for securing guest valuables, supporting bookkeeping tasks including account balancing and audits, and assisting in areas such as breakfast service or luggage handling during peak times or when additional staffing is required. Awareness of guest satisfaction scores and efforts to improve departmental and overall satisfaction are essential. The successful candidate will demonstrate safe work habits consistent with OSHA and MSDS standards, working collaboratively within a motivated team that values excellence, capability, agility, and ownership. Given the dynamic nature of the hotel environment, the work schedule may include holidays, weekends, and shifts that require standing for extended periods and performing physical tasks such as lifting up to 25 pounds, bending, and reaching. This position offers an engaging opportunity to contribute to a thriving hospitality team committed to outstanding guest experiences and operational excellence.