Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Professional Development
Job Description
Daly Seven is a reputable hotel franchise renowned for delivering exceptional guest experiences and top-notch services across its locations. As a well-established player in the hospitality industry, Daly Seven has built a strong reputation for its commitment to quality, comfort, and customer satisfaction. The hotel caters to diverse guests, ranging from business travelers to vacationers, providing them with clean, comfortable accommodations and a welcoming environment. Daly Seven emphasizes personalized service and innovation, ensuring that each guest enjoys a memorable stay from check-in to check-out.
Joining Daly Seven as a Guest Service Agent means becoming an integral part of a dynamic team that values professionalism, empathy, and efficiency. In this role, you are much more than a front desk agent; you act as a brand ambassador and a local expert who embodies the hotel’s values. Your primary responsibility is to welcome guests warmly, ensuring that their arrival and departure are handled with speed, friendliness, and accuracy. You will create seamless, memorable experiences by attentively addressing guest inquiries, providing knowledgeable local recommendations, and offering solutions to any issues that may arise during their stay.
The Guest Service Agent position at Daly Seven is designed for individuals who are passionate about hospitality, excellent communication, and problem-solving skills. You will be the friendly face that helps guests feel at home, from managing reservations and facilitating check-ins to promoting the hotel’s franchise membership club that encourages future stays. Your role involves not just routine administrative tasks but also active engagement with guests to ensure their needs are met promptly and to uphold the hotel’s high standards of service.
In addition to front desk duties, you will play a key role in maintaining the safety and security of the hotel environment. Daly Seven entrusts you with responsibilities such as monitoring for potential hazards, managing incident and accident reports, and ensuring compliance with emergency procedures. You will contribute to a secure atmosphere for guests and staff alike by being vigilant and proactive in addressing safety concerns.
To excel as a Guest Service Agent at Daly Seven, you must be detail-oriented, adept at multitasking, and capable of maintaining accuracy in cash handling and reservation management. Proficiency in computer operations and excellent verbal and written communication skills are essential. Physical capability to stand for extended periods and perform light lifting tasks are also necessary for this role.
This position offers candidates a chance to grow within a supportive and thriving hospitality company that values employee contributions and fosters career development. If you enjoy interacting with people, thrive in a fast-paced environment, and are committed to delivering outstanding customer service, Daly Seven welcomes you to apply and become a pivotal member of their guest service team.
Joining Daly Seven as a Guest Service Agent means becoming an integral part of a dynamic team that values professionalism, empathy, and efficiency. In this role, you are much more than a front desk agent; you act as a brand ambassador and a local expert who embodies the hotel’s values. Your primary responsibility is to welcome guests warmly, ensuring that their arrival and departure are handled with speed, friendliness, and accuracy. You will create seamless, memorable experiences by attentively addressing guest inquiries, providing knowledgeable local recommendations, and offering solutions to any issues that may arise during their stay.
The Guest Service Agent position at Daly Seven is designed for individuals who are passionate about hospitality, excellent communication, and problem-solving skills. You will be the friendly face that helps guests feel at home, from managing reservations and facilitating check-ins to promoting the hotel’s franchise membership club that encourages future stays. Your role involves not just routine administrative tasks but also active engagement with guests to ensure their needs are met promptly and to uphold the hotel’s high standards of service.
In addition to front desk duties, you will play a key role in maintaining the safety and security of the hotel environment. Daly Seven entrusts you with responsibilities such as monitoring for potential hazards, managing incident and accident reports, and ensuring compliance with emergency procedures. You will contribute to a secure atmosphere for guests and staff alike by being vigilant and proactive in addressing safety concerns.
To excel as a Guest Service Agent at Daly Seven, you must be detail-oriented, adept at multitasking, and capable of maintaining accuracy in cash handling and reservation management. Proficiency in computer operations and excellent verbal and written communication skills are essential. Physical capability to stand for extended periods and perform light lifting tasks are also necessary for this role.
This position offers candidates a chance to grow within a supportive and thriving hospitality company that values employee contributions and fosters career development. If you enjoy interacting with people, thrive in a fast-paced environment, and are committed to delivering outstanding customer service, Daly Seven welcomes you to apply and become a pivotal member of their guest service team.
Job Requirements
- Prior hotel brand experience and/or customer service experience preferred
- Excellent verbal and written skills
- Computer proficiency
- Ability to stand for an extended period of time
- Ability to lift up to 10 pounds
- Ability to bend, stoop, and regularly go up and down stairs
Job Qualifications
- Prior hotel brand experience and/or customer service experience preferred
- Excellent verbal and written skills
- Computer proficiency
- Ability to stand for an extended period of time
- Ability to lift up to 10 pounds
- Ability to bend, stoop, and regularly go up and down stairs
Job Duties
- Greet guests with warmth, checking them in and out with friendliness, speed, and accuracy
- Be the go-to expert for local attractions, restaurants, and events, using specific publications and maps to provide directions
- Handle guest complaints with professional care and concern
- Promote our franchise membership club and help guests secure future stays at your hotel and other Daly Seven properties
- If our hotel is full, proactively help guests find lodging via referrals
- Maintain accuracy in handling cash, managing the cash drawer, and balancing shift reports daily
- Take and record reservations accurately, verify credit card validity, and stay updated on daily and future reservation status
- Operate the switchboard, master computer operations (including shutdown procedures), and maintain the location of the ADA box
- Ensure the lobby and office are clean at all times, and expertly set up the continental breakfast and coffee service
- Act as a vital part of our security team by reporting potential hazards and investigating alleged injuries in the absence of a manager
- Maintain knowledge of emergency procedures, the fire system (including shutting off false alarms), and the location of emergency lights and utility cut-offs (gas, electric, and water)
- Complete incident reports for guests or accident reports for employees when necessary
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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