Guest Service Agent

Drury Hotels is a renowned hospitality company known for its commitment to delivering extraordinary guest experiences and fostering a supportive work environment for its team members. Established as a leader in the hotel industry, Drury Hotels operates numerous properties across the United States, offering a range of services including quality accommodations, exceptional customer service, and a welcoming atmosphere. The company prides itself on its award-winning workplace culture, highlighted by its ranking among Newsweek's America's Greatest Workplaces for 2025. Emphasizing career growth, work-life balance, and employee well-being, Drury Hotels creates an environment where employees feel valued, motivated, and part of something bigger than just a job.

The role of a Front Desk Associate at Drury Hotels, located at 4000 SW 40th Blvd., Gainesville, Florida, is both vital and dynamic, serving as the welcoming face of the hotel to all guests. This position is full-time and offers an opportunity to engage directly with visitors, ensuring their stays are seamless and memorable. With a competitive salary and quarterly bonuses that can add up to $3,200 annually, this role not only offers financial rewards but also extensive benefits such as flexible scheduling, paid time off, health insurance, retirement plans, and career development programs.

As a Front Desk Associate, you will be the first and last point of contact for guests as they enter and leave the hotel. Your primary responsibility is to provide efficient, courteous, and professional service that enhances guest satisfaction. This includes checking guests in and out, promoting company programs, maintaining accurate guest records, handling cash transactions securely, and resolving any issues that arise promptly and effectively. Beyond front desk duties, you will also assist with the hotel’s complimentary breakfast and the 5:30 p.m. Kickback service, which may involve food preparation, setup, guest service roles such as hosting or bartending, and cleanup.

Drury Hotels seeks individuals who embody their culture of integrity, service, and hospitality. You will play a key role in maintaining the high standards that the brand promises to its guests and coworkers. The position requires excellent multitasking skills, attention to detail, and the ability to connect with diverse guests and team members in a warm, friendly manner. This role is ideal for candidates who enjoy being part of a fast-paced, guest-oriented environment and want to advance their career within a supportive, growth-focused company.

This job is more than just employment – it is an opportunity to belong, contribute, and grow within a respected hospitality chain. Drury Hotels invests in its team members through mentorship, cross-training, management training, and numerous internal promotion opportunities. Joining the Drury family means committing to exceptional service and hospitality while benefiting from a work culture that values and rewards your efforts consistently.