Guest Service Agent

Drury Hotels is a well-established hospitality company known for delivering exceptional guest experiences and fostering a culture where employees truly belong. With a strong reputation built on outstanding service, Drury Hotels offers a welcoming environment that values every team member’s contribution. Located in Phoenix, Arizona, the property at 1780 W. Ranch Road seeks passionate individuals who are eager to be part of a company that emphasizes work-life balance, career growth, and employee well-being. Renowned for its award-winning workplace culture, Drury Hotels has been ranked among Newsweek's America's Greatest Workplaces in 2025, reflecting its commitment to employee satisfaction and ethical business practices.

The Front Desk Agent role at Drury Hotels is a dynamic and customer-focused position that plays a crucial part in shaping the guest’s first and last impressions of the hotel. Serving as the friendly and helpful face of the hotel, this role demands a warm, courteous, and professional individual who excels at multitasking and managing diverse guest needs efficiently. Responsibilities include welcoming guests upon their arrival, processing check-ins and check-outs, maintaining guest records accurately, promoting company programs, and ensuring smooth cash handling practices. Beyond front desk operations, the role extends to assisting with the hotel’s breakfast and evening Kickback service, which involves food preparation, set up, guest interaction, and cleanup tasks. This wide range of duties offers a well-rounded experience in hospitality and an opportunity to develop valuable customer service skills.

Drury Hotels is committed to more than just providing a job; it strives to offer a place where employees feel valued, recognized, and rewarded. The hotel supports its team members with flexible scheduling options, paid time off, hotel discounts, free room nights, and a comprehensive benefits package that includes medical, dental, vision, prescription coverage, life insurance, disability benefits, and a Team Member Assistance Program. Additionally, employees have access to a company-matched 401(k) plan to secure their financial future. The company promotes career advancement through mentorship, cross-training, development plans, and management training programs. With over 200 internal promotions in the past year alone, Drury Hotels fosters an environment where motivated employees can rise through the ranks. This position offers a quarterly bonus opportunity of up to $3,200 annually, separate from the base salary, ensuring that hard work and dedication are well compensated.

Joining Drury Hotels as a Front Desk Agent means becoming part of a supportive team that values integrity, service, and hospitality. If you are an organized, detail-oriented, and friendly individual who thrives in a fast-paced environment and enjoys helping people, this role is an excellent fit. Immediate hiring means you can start your journey with Drury Hotels right away, embracing a role that promises personal and professional growth, all while contributing to an award-winning company culture.