Guest Service Agent

Drury Hotels is a respected and award-winning hospitality company located in Gainesville, Florida, with a strong reputation for delivering exceptional guest experiences and a positive workplace culture. Known for its commitment to both guests and team members, Drury Hotels has been recognized among Newsweek's America's Greatest Workplaces 2025. At Drury Hotels, employees are not only valued for the work they do but also for who they are, creating an inclusive environment where everyone can belong and grow. The company's property at 4000 SW 40th Blvd in Gainesville offers a welcoming destination for travelers seeking quality accommodations and memorable service.

This opportunity at Drury Hotels is for a dedicated Front Desk team member who will play a vital role in shaping guest experiences. As the first point of contact, you will be the happy, helpful face welcoming guests and ensuring their stay is exceptional. This role is designed for individuals who thrive in a dynamic environment, enjoy interacting with diverse groups of people, and take pride in creating a positive impression. Your responsibilities will include greeting guests warmly, efficiently checking them in and out, maintaining accurate guest records, handling cash transactions, and promoting company programs. You will also have a role in food and beverage service during breakfast and the 5:30 p.m. Kickback hour, assisting with food preparation, guest service, and clean-up.

Working at Drury Hotels means enjoying a range of benefits and opportunities that make employment rewarding and fulfilling. You can expect a supportive work-life balance with flexible scheduling and paid time off, along with hotel discounts and complimentary room nights. The company offers robust health and wellness benefits, including medical, dental, vision, prescription coverage, life and disability insurance, as well as access to a Team Member Assistance Program. Your financial future is secured with a company-matched 401(k) retirement plan, and continuous career growth is encouraged through mentorship programs, cross-training, development plans, and management training. In fact, the company prides itself on internal promotions, with over 200 team members advancing their careers this year alone.

If you are a friendly and organized individual with strong multitasking skills and a genuine can-do attitude, this role gives you the perfect platform to shine. The position requires excellent communication skills in English, the ability to handle money accurately, and confidence in working independently as scheduled. You will contribute significantly to promoting Drury Hotels’ culture of integrity, service, and hospitality, ensuring that both guests and coworkers enjoy a positive and supportive atmosphere. This is an exciting chance to join a company where your contributions are not only noticed but appreciated, empowering you to grow both personally and professionally while delivering unforgettable guest experiences.