Guest Service Agent

Drury Hotels is a highly regarded hospitality company known for providing exceptional guest experiences and fostering a work environment where employees truly belong. Located at 9445 E. Dry Creek Road in Centennial, Colorado, this establishment offers a warm, welcoming atmosphere for both guests and team members. Drury Hotels has built a reputation for excellence, as evidenced by its ranking among Newsweek's America's Greatest Workplaces for 2025. With a focus on career growth, work-life balance, and comprehensive benefits, Drury Hotels prides itself on being more than just a place to work – it is a community where people are valued and supported.

The company is currently hiring for a Front Desk Agent role, designed for individuals who take pride in delivering outstanding customer service and who enjoy being the bright, friendly face that welcomes guests to the hotel. This position is pivotal in creating positive guest experiences by managing check-ins and check-outs efficiently and courteously, assisting guests with inquiries, handling financial transactions accurately, and supporting food and beverage service during breakfast and the evening Kickback event. The role encourages a +1 Service attitude, emphasizing positivity, attention to detail, and professionalism.

Employees in this position can expect a competitive hourly wage ranging from $19.91 to $29.22, with the starting rate dependent on experience, skills, and education. Moreover, staff members enjoy quarterly bonuses up to $3,200 based on hotel performance, flexible scheduling to support a balanced lifestyle, paid time off, hotel discounts, and complimentary room nights. Career development opportunities are abundant and include mentorship programs, cross-training, management training, and internal promotions, with over 200 promotions achieved this past year alone. Benefits packages encompass medical, dental, vision, prescription coverage, life insurance, disability insurance, and access to a Team Member Assistance Program. Additionally, employees have access to a company-matched 401(k) retirement plan.

This job is ideal for motivated, personable individuals who excel at multitasking and communicating clearly both verbally and in writing. Being able to work independently as well as part of a team is important, as well as demonstrating attention to detail and comfort with handling cash and office equipment. Candidates should have a warm and friendly demeanor, capable of fostering a hospitable environment for a diverse range of guests and coworkers alike.

Overall, Drury Hotels offers a fulfilling career path where employees don’t just find a job but a long-term place to grow professionally and personally while contributing to an award-winning hospitality culture that takes care of both guests and team members alike.