Guest Service Agent

Drury Hotels is a renowned hospitality company committed to creating a welcoming and supportive environment for both its guests and team members. Known for its exceptional service, Drury Hotels places a strong emphasis on fostering a workplace culture where employees feel valued, appreciated, and motivated to deliver outstanding guest experiences every day. With a reputation for excellence and a dedicated focus on promoting growth and well-being, Drury Hotels is recognized as one of Newsweek's America's Greatest Workplaces for 2025, reflecting its strong commitment to employee satisfaction and a positive work culture. This establishment operates in the hotel industry, providing comfortable accommodations, exceptional customer service, and memorable stays to travelers in various locations including Dayton, Ohio, where this particular branch is located at 6616 Miller Lane.

The Front Desk Agent role at Drury Hotels is an exciting opportunity for individuals who thrive on engaging with people, ensuring smooth check-in and check-out processes, and contributing to an overall positive guest experience. As the first and last friendly face that guests encounter during their stay, the Front Desk Agent plays a crucial role in representing the Drury Hotels brand and culture. This position involves a variety of responsibilities including greeting guests warmly, addressing guest needs and inquiries, handling financial transactions, maintaining accurate guest records, promoting company programs, and assisting with food service during breakfast and the 5:30 p.m. Kickback event.

Beyond typical front desk duties, the role requires demonstrating integrity, hospitality, and a +1 Service attitude that encourages going above and beyond to satisfy guests and support team members alike. Employees at Drury Hotels enjoy a range of benefits designed to support career advancement, well-being, and a healthy work-life balance. These perks include opportunities for quarterly bonuses up to $3,200 annually, flexible scheduling options, paid time off, hotel discounts including free room nights, mentorship programs, and extensive training opportunities for career growth. Comprehensive health benefits such as medical, dental, vision, prescription coverage, life and disability insurance, along with a Team Member Assistance Program and company-matched 401(k) plans, further enrich the employee experience.

Drury Hotels is dedicated to promoting internal career growth, as evidenced by over 200 internal promotions in the past year alone, highlighting the company's belief in nurturing talent from within. The company encourages candidates with a can-do spirit, strong organizational skills, and a passion for guest service to apply and become part of their thriving team. This full-time position welcomes individuals who are comfortable working independently or as part of a team, possess strong communication skills in English, and are attentive to detail while managing multiple tasks efficiently. Hiring is immediate, providing an excellent chance to join a respected hotel brand that prioritizes both employee satisfaction and guest happiness.