Guest Service Agent-4

Drury Hotels is a renowned hospitality company dedicated to providing exceptional guest experiences and fostering a positive, inclusive workplace culture. Located at 10 Carolina Point Parkway, Greenville, South Carolina, this welcoming establishment has earned a reputation for blending outstanding service with employee satisfaction, positioning itself as an award-winning employer recognized among Newsweek's America's Greatest Workplaces 2025. The company strongly believes in creating an environment where employees feel valued for their contributions and individuality, supported through comprehensive benefits and career development opportunities.

As part of the Drury Hotels family, employees experience more than just a job — they find a place where they belong. The hotel values its team members by offering flexible schedules, paid time off, hotel discounts, free room nights, and robust health benefits including medical, dental, vision, prescription, life, and disability coverage. Employees are also supported through a Team Member Assistance Program to promote overall well-being. Drury Hotels places a significant emphasis on career growth, offering mentorship programs, cross-training, tailored development plans, and management training that has led to over 200 internal promotions this year alone. Financial security is further enhanced through a company-matched 401(k) retirement plan, combined with quarterly bonuses that can total up to $3,200 annually, providing added incentive and recognition for outstanding performance.

The Front Desk Associate role at Drury Hotels is essential to maintaining the warm and inviting atmosphere that guests expect. This position serves as the welcoming face of the hotel, ensuring guests feel appreciated and cared for from their initial arrival to their departure. The role involves performing a variety of front desk duties such as checking guests in and out efficiently, promoting company loyalty programs, managing guest records, handling cash transactions accurately, monitoring guest satisfaction, and resolving any issues promptly and professionally.

In addition to front desk responsibilities, the associate will assist with the hotel’s signature breakfast service and the 5:30 p.m. Kickback event. This may involve food preparation, setting up service areas, hosting or bartending duties, and maintaining cleanliness throughout the service period. Upholding Drury Hotels' culture and service standards through integrity, hospitality, and positive interactions with guests and teammates is a fundamental part of the job. The hotel seeks individuals who possess a +1 Service attitude, always striving to exceed guest expectations and promote an uplifting team environment.

This position is ideal for individuals who are warm, friendly, and highly organized, with a passion for multitasking in a fast-paced environment. The role requires excellent communication skills, attention to detail, and familiarity with handling money and office equipment. The ability to follow both written and verbal instructions in English, along with the willingness to work independently when needed, are key attributes for success. Drury Hotels welcomes candidates who take pride in delivering exceptional hospitality and want to grow their careers in an encouraging and dynamic setting.

Hiring is immediate for this fulfilling and dynamic role where your efforts will be recognized and rewarded. Joining Drury Hotels means becoming part of a community that values your individuality and contributions while providing you with the tools and support to thrive professionally and personally. Embrace the opportunity to rise, shine, and work happy with one of America’s leading hotel companies.