Guest Service Agent

Drury Hotels is a well-established hospitality company known for delivering exceptional guest experiences and fostering a positive workplace culture. With multiple locations across the United States, including the property at 415 West W. T. Harris Blvd., Charlotte, North Carolina, Drury Hotels is recognized for its commitment to employee well-being and career growth opportunities. This company values every team member's contributions and strives to create a work environment where employees truly belong and feel appreciated. Drury Hotels has been acknowledged as one of Newsweek's America's Greatest Workplaces 2025, underscoring its dedication to excellent service and team member satisfaction.

The Front Desk Agent position at Drury Hotels offers an hourly starting pay of $17, with additional quarterly bonus opportunities up to $3,200 annually, separate from the base salary. This role is pivotal as the welcoming face of the hotel, entrusted with ensuring guests have memorable and positive experiences from their arrival to departure. The position involves a variety of responsibilities, including assisting guests courteously, managing front desk operations such as guest check-ins and check-outs, handling cash, maintaining accurate guest records, and monitoring guest satisfaction. The agent will also support meal services during breakfast and the evening Kickback event, which may include food preparation, guest hosting or bartending duties, and cleanup.

Drury Hotels emphasizes the importance of maintaining a high standard of service and integrity while promoting the hotel's culture to both customers and colleagues. The company supports its employees' work-life balance by offering flexible scheduling, paid time off, hotel discounts, and free room nights. Additionally, Drury Hotels encourages career development through comprehensive mentorship programs, cross-training, individualized development plans, and management training, leading to over 200 internal promotions in the past year.

Employees benefit from a robust health and well-being package, including medical, dental, vision, prescription coverage, life insurance, disability insurance, and access to a Team Member Assistance Program. Retirement plans with company-matched 401(k) contributions provide financial security for the future. Hiring for this role is immediate, inviting candidates with a warm, friendly demeanor, strong organizational skills, and a customer-focused attitude to join a supportive and thriving team environment. This position welcomes individuals who are self-motivated, detail-oriented, and capable of multitasking efficiently while maintaining outstanding guest service standards.