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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $20.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
Life insurance
24/7 TELUS Health access
Travel Discounts
Commuter Transit Benefits
Employee assistance program
Wellness Program
Educational development
Referral Bonus Program
Job Description
HHM Hotels is a reputable hospitality company committed to delivering exceptional guest experiences through high-quality service and a welcoming environment. We are a well-established hotel brand recognized for our sustainable practices and dedication to creating memorable stays for our guests. Our properties are designed to provide comfort, convenience, and a personalized touch that reflects the values of our brand and the expectations of modern travelers. We pride ourselves on fostering a workplace culture that values people, innovation, and continuous improvement, making HHM Hotels a preferred employer in the hospitality industry.
We are currently seeking a Front Desk Associat... Show More
We are currently seeking a Front Desk Associat... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience or equivalent training
- Knowledge of PMS systems preferred
- Ability to stand for extended periods
- Ability to lift up to 25 pounds
- Willingness to work varied shifts including holidays and weekends
Job Qualifications
- High school diploma or equivalent preferred
- Previous customer service experience or equivalent training required
- Knowledge of PMS systems preferred
- Strong communication and interpersonal skills
- Ability to handle multiple tasks efficiently
- Professional and courteous demeanor
- Problem-solving skills
- Ability to work flexible schedules including holidays and weekends
Job Duties
- Greet guests immediately and offer assistance
- Register and assign guests to hotel rooms
- Establish methods of payment and verify credit
- Make and confirm reservations
- Compute bills, collect payments, and make change
- Transmit and receive messages using telephones or PMS system
- Respond to guest requests in a timely manner
- Receive and resolve guest complaints, escalating to supervisor if needed
- Secure guests' valuables in hotel safe or safe-deposit boxes
- Perform bookkeeping activities including balancing accounts and audits
- Monitor guest satisfaction scores and work to improve them
- Practice safe work habits and follow MSDS and OSHA standards
- Assist in breakfast area or with guest luggage during peak periods
- Ensure overall guest satisfaction
- Perform other duties as assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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