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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Day Shifts
Job Description
Drury Hotels is a well-established hospitality company known for its exceptional service and welcoming environment. Located at 6920 Northlake Mall Drive in Charlotte, North Carolina, this company has built a reputation for providing guests with a memorable and comfortable experience. As a hotel brand, Drury Hotels emphasizes the value of its employees, treating them as essential contributors to the success and culture of the organization. With a commitment to work-life balance, career growth opportunities, and comprehensive benefits, Drury Hotels ensures that its team members feel valued, supported, and motivated. The company takes great pride in being recognized as one of... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in a customer service or front desk role preferred
- proficiency in English for communication and understanding directions
- basic math skills for cash handling
- ability to multitask and stay organized under pressure
- flexible availability to work various shifts, including early mornings, evenings, weekends, and holidays
- ability to work independently and as part of a team
- excellent interpersonal and communication skills
- professional appearance and demeanor
Job Qualifications
- Warm and friendly manner in relating to and interacting with the public
- demonstrated attention to detail while handling multiple tasks simultaneously
- familiarity with handling money, making change, and using office machines in day-to-day activities
- ability to speak and receive direction (written and verbal direction) in English
- willingness and ability to work alone as scheduled
Job Duties
- Assist guests in a friendly, efficient, courteous, and professional manner
- perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution
- assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up
- present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers
- ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 service attitude
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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