Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Day Shifts
Job Description
Drury Hotels is a well-established hospitality company known for its exceptional service and welcoming environment. Located at 6920 Northlake Mall Drive in Charlotte, North Carolina, this company has built a reputation for providing guests with a memorable and comfortable experience. As a hotel brand, Drury Hotels emphasizes the value of its employees, treating them as essential contributors to the success and culture of the organization. With a commitment to work-life balance, career growth opportunities, and comprehensive benefits, Drury Hotels ensures that its team members feel valued, supported, and motivated. The company takes great pride in being recognized as one of Newsweek's America's Greatest Workplaces in 2025, reflecting its dedication to fostering a positive work environment and upholding excellence in the hospitality industry.
The Front Desk Agent role at Drury Hotels is a vital position within the company that embodies the spirit of hospitality. This role serves as the welcoming face of the hotel, greeting guests as they arrive and depart with genuine friendliness and professionalism. The Front Desk Agent is responsible for executing a variety of functions that directly contribute to guest satisfaction, including checking guests in and out smoothly, handling cash transactions, maintaining accurate guest records, and promoting the hotel's various programs. Additionally, this role involves assisting with food and beverage services during breakfast and the 5:30 p.m. Kickback, where responsibilities may include food preparation, hosting, bartending, and cleaning. The agent must maintain a polished and hospitable demeanor to represent the Drury culture well to guests and coworkers alike. The position demands a can-do attitude, strong organizational skills, attention to detail, and the ability to multitask effectively in a fast-paced environment. This role offers flexible scheduling, opportunities for career advancement through mentorship and training, and a supportive team atmosphere. Drury Hotels values its employees' wellbeing by providing medical, dental, vision, prescription, and life insurance benefits, as well as retirement plans with company-matched 401(k)s. This is an immediate hiring opportunity for individuals eager to join a company that recognizes the importance of their role and rewards them with both professional growth and a fulfilling work experience.
The Front Desk Agent role at Drury Hotels is a vital position within the company that embodies the spirit of hospitality. This role serves as the welcoming face of the hotel, greeting guests as they arrive and depart with genuine friendliness and professionalism. The Front Desk Agent is responsible for executing a variety of functions that directly contribute to guest satisfaction, including checking guests in and out smoothly, handling cash transactions, maintaining accurate guest records, and promoting the hotel's various programs. Additionally, this role involves assisting with food and beverage services during breakfast and the 5:30 p.m. Kickback, where responsibilities may include food preparation, hosting, bartending, and cleaning. The agent must maintain a polished and hospitable demeanor to represent the Drury culture well to guests and coworkers alike. The position demands a can-do attitude, strong organizational skills, attention to detail, and the ability to multitask effectively in a fast-paced environment. This role offers flexible scheduling, opportunities for career advancement through mentorship and training, and a supportive team atmosphere. Drury Hotels values its employees' wellbeing by providing medical, dental, vision, prescription, and life insurance benefits, as well as retirement plans with company-matched 401(k)s. This is an immediate hiring opportunity for individuals eager to join a company that recognizes the importance of their role and rewards them with both professional growth and a fulfilling work experience.
Job Requirements
- High school diploma or equivalent
- prior experience in a customer service or front desk role preferred
- proficiency in English for communication and understanding directions
- basic math skills for cash handling
- ability to multitask and stay organized under pressure
- flexible availability to work various shifts, including early mornings, evenings, weekends, and holidays
- ability to work independently and as part of a team
- excellent interpersonal and communication skills
- professional appearance and demeanor
Job Qualifications
- Warm and friendly manner in relating to and interacting with the public
- demonstrated attention to detail while handling multiple tasks simultaneously
- familiarity with handling money, making change, and using office machines in day-to-day activities
- ability to speak and receive direction (written and verbal direction) in English
- willingness and ability to work alone as scheduled
Job Duties
- Assist guests in a friendly, efficient, courteous, and professional manner
- perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution
- assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up
- present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers
- ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 service attitude
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
