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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $24.00 - $25.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
hotel discounts
educational assistance
Paid parental leave
Life insurance
Short term disability insurance
long term disability insurance
employee perks
hospital indemnity
critical illness insurance
accident insurance
Job Description
Sonesta International Hotels is a renowned hospitality company recognized as the 8th largest hotel company in the United States and continues to experience rapid growth. Known for its unique blend of full-service and focused hotels, Sonesta boasts a diverse portfolio of owned, managed, and franchised properties located in major cities across the nation and internationally. With over 1000 properties in eight countries, Sonesta offers guests quality, value, and exceptional hospitality rooted in a passion for service, loyalty, and meaningful experiences. The company strives to create a welcoming and enriching environment for both guests and employees, placing emphasis on the human... Show More
Job Requirements
- high school diploma or equivalent
- one year of previous hotel experience or retail customer service preferred
- background in extended stay industry preferred
- ability to speak, read, and write fluent English
- professional verbal and written communication skills
- mathematical skills including basic math and budgeting concepts preferred
- problem solving, reasoning, motivating, organizational and training abilities preferred
- experience with Microsoft Office and Opera systems preferred
- required to obtain ServSafe certification
- may be required to obtain TIPS certification
- valid driver’s license required
- frequently standing up, bending, climbing, kneeling, and moving about the facility
- carrying, lifting or pulling items weighing up to 50 pounds
- frequently handling objects and equipment
- standing for extended periods of time
- required to work mornings, evening, weekends, and holidays
Job Qualifications
- high school diploma or equivalent
- one year of previous hotel experience or retail customer service preferred
- background in extended stay industry preferred
- ability to speak, read, and write fluent English
- professional verbal and written communication skills
- mathematical skills including basic math and budgeting concepts preferred
- problem solving, reasoning, motivating, organizational and training abilities preferred
- experience with Microsoft Office and Opera systems preferred
- required to obtain ServSafe certification
- may be required to obtain TIPS certification
- valid driver’s license required
Job Duties
- Deliver on the promise of Sonesta service in all guest interactions according to the G.U.E.S.T. standards
- register guests, issue room keys, and provide information on hotel services and room location
- answer phones promptly and courteously
- accurately process cash and credit card transactions including posting charges, completing reports, and preparing deposits
- maintain security of cash, credit card transactions, and guest information
- book guest reservations and manage cancellations and updates
- follow seasonal reservation and pricing strategies
- promote teamwork and coordinate with other shifts and departmental management
- service the shoppe and bar ensuring compliance with alcoholic beverage laws
- fulfill guest special requests and ensure proper delivery of services
- issue and control guest safe-deposit boxes
- comply with federal, state, and local laws regarding health, safety, and alcohol services
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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