Guest Service Agent

Sonesta International Hotels is a renowned hospitality company recognized as the 8th largest hotel company in the United States and continues to experience rapid growth. Known for its unique blend of full-service and focused hotels, Sonesta boasts a diverse portfolio of owned, managed, and franchised properties located in major cities across the nation and internationally. With over 1000 properties in eight countries, Sonesta offers guests quality, value, and exceptional hospitality rooted in a passion for service, loyalty, and meaningful experiences. The company strives to create a welcoming and enriching environment for both guests and employees, placing emphasis on the human side of hospitality and maintaining high service standards consistently across all its locations.

Within this dynamic and expanding enterprise, the role of Guest Services Agent (GSA) is vital to the overall success and mission of each hotel location. The Guest Services Agent serves as the primary point of contact for guests upon entry, embodying the brand’s promise by delivering exceptional customer service with passion and professionalism. This role is pivotal in managing front desk operations including guest check-ins and check-outs, handling reservations, processing payments, and ensuring guest requests are met promptly and efficiently. The GSA works closely with the Operations Manager and coordinates with different departments to foster a team-oriented atmosphere and to maintain smooth front desk functions.

This position demands a high level of attentiveness and responsiveness to guest needs while utilizing front desk technology systems to manage room reservations and service delivery. Responsibilities also include safeguarding sensitive information, managing financial transactions in strict accordance with hotel policies, and supporting various service areas such as the hotel shop and bar, always in compliance with legal and safety standards. The successful candidate will demonstrate professional communication skills, problem-solving abilities, and the capability to multitask in a fast-paced environment while maintaining a friendly demeanor.

The Guest Services Agent position is full-time and offers an hourly pay range typically between $24.00 and $25.00, commensurate with experience, skills, and knowledge. Sonesta values the well-being of its employees and provides a comprehensive benefits package including medical, dental, and vision insurance, retirement plans with company matching, paid leave, and various employee discounts.

Joining Sonesta International Hotels as a Guest Services Agent means becoming part of a world-class hospitality brand committed to delivering unforgettable guest experiences and offering employees opportunities for growth, learning, and career advancement. This role is perfect for candidates passionate about hospitality, eager to engage with diverse guests, and thrive in a collaborative, customer-focused setting. The position requires availability to work varied shifts including mornings, evenings, weekends, and holidays, and the physical ability to stand for extended periods and manage moderate lifting duties.