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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.00 - $19.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health savings account
Dental Insurance
Health Insurance
Paid parental leave
Disability insurance
401(k) matching
Tuition Reimbursement
Vision Insurance
Parental leave
Life insurance
Job Description
Sonesta International Hotels is the 8th largest hotel company in the United States and is rapidly expanding its presence both domestically and internationally. With a diverse portfolio that includes full-service and focused hotels across major cities, Sonesta operates over 1,000 properties in eight countries, offering a unique blend of owned, managed, and franchised hotels. The company is recognized for its commitment to high-quality hospitality, delivering personalized service with passion, loyalty, and meaningful experiences that connect with guests on a human level. Known for a culture that promotes thriving together, Sonesta aims to provide exceptional value and service to every guest,... Show More
Job Requirements
- High school diploma or equivalent
- One year of previous hotel or retail customer service experience preferred
- Ability to speak, read, and write English fluently
- Professional verbal and written communication skills
- Ability to stand, bend, climb, kneel, and move frequently during shifts
- Ability to carry, lift, or pull items up to 50 pounds
- Ability to stand for extended periods
- Willingness to work mornings, evenings, weekends, and holidays
- Willingness to obtain ServSafe certification
- Valid driver’s license required
Job Qualifications
- High school diploma or equivalent
- One year of previous hotel experience or retail customer service preferred
- Previous extended stay industry experience preferred
- Ability to speak, read, and write fluent English
- Other languages beneficial
- Professional verbal and written communication skills
- Basic math skills including budgeting, profit/loss concepts, percentages, and variances preferred
- Problem-solving, reasoning, motivating, organizational and training abilities preferred
- Experience with Microsoft Office and Opera systems preferred
- Willingness to obtain ServSafe certification
- May be required to obtain TIPS certification
- Valid driver’s license required
Job Duties
- Deliver on the promise of Sonesta service in all interactions with guests and clients according to Sonesta G.U.E.S.T. standards
- Register guests, issue room keys, and provide information on hotel services and room location
- Accurately process all cash and credit card transactions including posting charges, completing reports, preparing deposits, and securing the bank
- Maintain the security of cash, credit card transactions, and guest information
- Book guest reservations for individuals and groups, process cancellations, revisions, and updates
- Follow the seasonal demand reservation strategy for room types and pricing
- Promote teamwork and coordinate with other shifts and department management
- Ensure guests receive service and products offered by the hotel, complying with local alcoholic beverage laws
- Fulfill guest special requests and deliver proper guest services
- Issue, control, and release guest safe-deposit boxes
- Comply with federal, state, and local laws regarding health, safety, and alcohol services
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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