GUEST SERVICE AGENT

Sonesta International Hotels is the 8th largest hotel company in the United States and is rapidly expanding its presence both domestically and internationally. With a diverse portfolio that includes full-service and focused hotels across major cities, Sonesta operates over 1,000 properties in eight countries, offering a unique blend of owned, managed, and franchised hotels. The company is recognized for its commitment to high-quality hospitality, delivering personalized service with passion, loyalty, and meaningful experiences that connect with guests on a human level. Known for a culture that promotes thriving together, Sonesta aims to provide exceptional value and service to every guest, every stay, across its broad network of hotels.

The role of Guest Services Agent (GSA) at Sonesta is pivotal in upholding the company’s renowned reputation for exceptional guest service. As the first point of contact for guests entering the hotel, the GSA represents the Sonesta brand and is responsible for providing a seamless, welcoming experience that reflects the company’s G.U.E.S.T. standards. The position offers an exciting opportunity to work in a vibrant, fast-paced environment where delivering excellent customer service is a daily priority. The Guest Services Agent supports the front desk operations and assists the Operations Manager in achieving performance objectives. This role requires a high level of professionalism, attention to detail, and the ability to handle guest relations with care and efficiency.

In addition to managing check-ins, check-outs, and guest inquiries, the GSA oversees front desk technology systems and handles various administrative and operational tasks. Responsibilities include processing transactions accurately, managing reservations, and ensuring compliance with company policies and legal regulations. The position demands excellent communication skills, problem-solving abilities, and a collaborative approach to teamwork across shifts and departments.

The Guest Services Agent position with Sonesta is a full-time role that offers a competitive base pay ranging between $18.00 and $19.00 per hour, depending on experience and skill level. The company supports employee growth and development through educational assistance, providing opportunities for career advancement within a global hospitality leader. Working at Sonesta goes beyond a job—it’s an invitation to be part of a passionate team that is dedicated to delivering extraordinary hospitality and creating memorable experiences for guests worldwide.