Guest Sales Associate-FT

Discovery Place is a renowned 501(c)(3) nonprofit organization dedicated to inspiring a passion for science and the natural world through awe-inspiring exhibits and educational programs. Operating multiple museums across the Charlotte region—including Discovery Place Science, Discovery Place Kids–Huntersville, Discovery Place Kids–Rockingham, and the upcoming Charlotte Museum of Nature—Discovery Place serves thousands of school groups, families, and community organizations annually. The organization is committed to fostering discovery, lifelong learning, and scientific curiosity in audiences of all ages, aiming to catalyze positive global change through science education. As a family of museums, Discovery Place creates immersive experiences that captivate and challenge visitors, sparking hope and innovation to solve complex problems.

The Guest Sales Associate role at Discovery Place is a full-time, consultative sales position primarily focused on converting inquiries related to school field trips, birthday parties, group reservations, classes, and memberships into confirmed bookings. This front-line position within the Guest Sales & Reservations team plays a crucial part in engaging prospective guests, understanding their interests, and matching them with the most appropriate Discovery Place experiences. The ideal candidate is comfortable engaging with guests over the phone, building rapport quickly, and is motivated by achieving weekly sales targets. Approximately 80% of the role’s duties include scheduling consultations and proactive follow-up with a managed pipeline of warm leads. This requires strong organizational skills, persistence, and effective communication to provide exceptional customer service and drive sales success. The role offers opportunities to work in a hybrid model, balancing in-office collaboration with remote work days. Candidates must also possess physical capabilities to fulfill job duties, including lifting 10 pounds and valid driver’s license.