Guest Room Attendant | Baltimore McHenry Row Courtyard

Shaner Hotels is a prominent and highly respected hospitality owner-operator and management company known for its award-winning service and expansive portfolio. With over 65 properties that encompass full-service, select-service, extended-stay, and resort hotels, Shaner Hotels operates more than 7,500 rooms across 14 states in the United States as well as four countries internationally. The company has built a strong reputation by partnering with top hospitality brands alongside independent properties, providing superior services that include hotel development, design and construction, e-commerce solutions, and revenue management. Their commitment to excellence and innovation has helped them maintain a leading position in the hospitality industry and continued growth year over year. For additional information, prospective applicants can discover more about Shaner Hotels by visiting their website at www.shanercorp.com.

The current opportunity is to join the dedicated and dynamic team at the McHenry Row Courtyard by Marriott located in Baltimore, Maryland. This exciting new hotel property comprises 126 rooms and is perfectly situated within the McHenry Row development. Its strategic location is an added advantage being less than a mile from the Maryland Cruise Terminal and under two miles from key city landmarks including the M&T Bank Stadium and Horseshoe Casino, making it a popular destination for both business and leisure guests. The role involves working as part of the housekeeping staff, where maintaining high standards of cleanliness and service quality contributes directly to guest satisfaction and the hotel’s overall reputation.

As a Housekeeper at McHenry Row Courtyard by Marriott, the individual will be responsible for cleaning assigned guest rooms to the established brand standards and company expectations. This role demands flexibility in working hours, encompassing weekends, holidays, and shifts that vary based on operational needs. Emphasis is placed on guest interaction whereby the housekeeper addresses complaints promptly and ensures a positive guest experience. Responsibilities also include maintaining standards for quality and cleanliness within guest rooms and public areas, observing hotel safety and security protocols, and managing the restocking of housekeeping carts. Additionally, the position involves reporting any maintenance issues promptly and assisting with additional deep cleaning or seasonal cleaning tasks as scheduled. The housekeeper plays a key role in upholding the confidentiality and security of all guest accommodations, ensuring both comfort and safety.

This position offers a unique chance to be part of a respected hospitality company that values integrity, quality, and guest satisfaction. The working environment fosters teamwork, professionalism, and growth opportunities within a company that is continuously expanding its footprint in the hospitality sector. The housekeeper role not only requires excellent cleaning skills but also effective communication abilities and a proactive approach to guest service. Bilingual skills in English and Spanish are considered a plus to enhance communication with a diverse clientele. The company values experience, with a preference for candidates who have at least one year of cleaning experience, ideally within the hotel industry, to ensure familiarity with industry standards and guest expectations.