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AMERICAN CANCER SOCIETY logo

Guest Relations Manager, Hope Lodge

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Exact $46,100.00
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Work Schedule

Fixed Shifts
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Benefits

Paid Time Off
Medical insurance
Dental Insurance
Retirement Plan
wellness programs
Professional Development

Job Description

The American Cancer Society is a leading nationwide organization dedicated to eliminating cancer through research, education, advocacy, and patient support. With a vast network of 1.3 million volunteers and passionate employees, the organization strives to make a significant impact on the lives of people affected by cancer. Rooted in a culture of diversity and inclusiveness, the American Cancer Society is committed to fostering an environment that respects various backgrounds and perspectives. This commitment enables the organization to better serve communities across the United States with sensitivity and care.

Located in the Minneapolis-St. Paul-Bloomington area of Minnesota, the American Cancer S... Show More

Job Requirements

  • High school diploma or equivalent
  • minimum of 3 years of experience in guest relations, front desk management, or hospitality management with at least 1-2 years in a supervisory or managerial role
  • valid driver's license with clean driving record
  • ability to lift and carry items as needed
  • ability to stand and walk for extended periods
  • ability to respond quickly in emergencies
  • manual dexterity and physical coordination for guest amenities and front desk tasks

Job Qualifications

  • High school diploma or equivalent
  • bachelor's degree preferred
  • minimum of 3 years of experience in guest relations, front desk management, or hospitality management, with at least 1-2 years in a supervisory or managerial role
  • valid driver's license with clean driving record
  • strong leadership and team management skills
  • knowledge of hotel management systems and reservation software
  • ability to analyze data and adjust processes to improve occupancy
  • strong interpersonal and customer service skills
  • ability to work in a fast-paced, guest-facing environment

Job Duties

  • Manage guest referrals and check-ins to ensure timely registration and room assignments
  • supervise concierge staff and provide training for excellent guest service
  • coordinate guest amenities, transportation, and special accommodations
  • maintain guest records and room inventory accurately
  • conduct inspections of guest rooms and public areas for readiness and cleanliness
  • address guest feedback and resolve concerns promptly

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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