Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $68,000.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Medical insurance
Mental Health Resources
Paid Time Off
Travel Discounts
Career development opportunities
Employee Resource Groups
recognition programs
Job Description
Conrad New York is a distinguished Forbes 4-Star luxury hotel located in the heart of Lower Manhattan. Boasting 463 well-appointed rooms and suites, the hotel offers an unparalleled guest experience enhanced by 30,000 square feet of banquet space, ideal for events ranging from intimate gatherings to grand celebrations. Guests at Conrad New York can savor culinary delights across three unique food and beverage outlets, including a full-service three-meal restaurant, a stylish rooftop bar with panoramic city views, and the convenience of in-room dining services. The establishment is committed to delivering exceptional luxury, comfort, and personalized service, making it a premier... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or hotel front office
- Available to work various shifts including weekends and holidays
- Strong customer service orientation
- Ability to handle stressful situations calmly
- Effective multitasking and organizational skills
- Fluent in English
- Physical ability to perform job duties as required
Job Qualifications
- High school diploma or equivalent
- Experience in hospitality management or front office operations
- Strong leadership and interpersonal skills
- Excellent communication abilities
- Ability to manage and motivate a team
- Knowledge of customer service best practices
- Proficiency in hotel management software
- Commitment to Hilton's values of hospitality, integrity, leadership, teamwork, ownership, and urgency
Job Duties
- Assist in directing and managing front office operations
- Provide information and high-quality service to guests and internal customers
- Participate in daily front office operations as required
- Interview, train, supervise, counsel, schedule, and evaluate front office staff
- Ensure compliance with company standards and guest expectations
- Handle guest concerns and resolve issues promptly
- Collaborate with other departments to enhance the guest experience
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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