Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $67,000.00 - $87,000.00
Benefits
Health Insurance
bonus program
401(k) Plan
Employee stock purchase plan
Paid Time Off
Life insurance
Group disability insurance
Travel Discounts
Adoption assistance
Paid parental leave
Health savings account
flexible spending accounts
Tuition Assistance
Pre-tax commuter benefits
Other Life and Work Wellness Benefits
Job Description
The Ritz-Carlton Key Biscayne Miami is part of the prestigious Ritz-Carlton portfolio, a global leader in luxury hospitality under Marriott International. Located at 455 Grand Bay Drive in Miami, Florida, this upscale resort caters to discerning guests seeking exceptional service and comfort in a beautiful oceanfront setting. Known for its elegant accommodations, exquisite dining, and world-class amenities, The Ritz-Carlton continues to set the standard for luxury travel experiences worldwide. Marriott International, the parent company, is also celebrated for its comprehensive employee benefits and commitment to fostering an inclusive and supportive work environment for all associates.
The position available is... Show More
The position available is... Show More
Job Requirements
- High school diploma or GED
- 1 year experience in guest services, front desk, or related area
- OR 2-year degree in hotel and restaurant management, hospitality, business administration, or related major
- Ability to lead and influence others
- Strong communication skills
- Customer service orientation
- Ability to manage operations and supervise employees
- Knowledge of emergency response plans
- Willingness to perform front desk duties during peak times
- Ability to handle complaints and resolve conflicts
- Commitment to upholding company policies and standards
Job Qualifications
- High school diploma or GED with 1 year experience in guest services, front desk or related professional area
- OR 2-year degree from accredited university in hotel and restaurant management, hospitality, business administration or related major with no work experience required
- Strong interpersonal and communication skills
- Leadership experience in a hospitality setting
- Ability to manage and motivate a team
- Excellent problem-solving and conflict resolution abilities
- Knowledge of emergency and loss prevention procedures
- Experience in customer service excellence
- Capability to multitask and manage daily operations
- Coaching and mentoring skills
- Proficient in handling guest feedback and service issues
- Familiarity with hospitality standards and procedures
Job Duties
- Utilizes interpersonal and communication skills to lead, influence, and encourage others
- advocates sound financial/business decision making
- demonstrates honesty/integrity
- leads by example
- Encourages and builds mutual trust, respect, and cooperation among team members
- Serves as a role model to demonstrate appropriate behaviors
- Supervises and manages employees
- understanding employee positions well enough to perform duties in employees' absence
- Manages day-to-day operations, ensuring quality, standards, and customer expectations are met
- Develops specific goals and plans to prioritize, organize, and accomplish work
- Supports handling complaints, settling disputes, and resolving grievances and conflicts
- Assists with energy conservation efforts by monitoring compliance during property tours
- Supports implementation of the customer recognition/service program, ensuring communication and process adherence
- Supports regular inspection tours of the facility for appearance, safety, staffing, security, and maintenance
- Sends copy of MOD report to all departments daily
- Ensures compliance with all policies, standards, and procedures
- Understands and implements all emergency plans and loss prevention policies
- Provides exceptional customer service beyond expectations
- Improves service by communicating and assisting individuals to understand guest needs
- Intervenes in guest/employee situations to maintain property integrity and guest satisfaction
- Serves as a leader in displaying outstanding hospitality skills
- Sets a positive example for guest relations
- Empowers employees to provide excellent customer service
- Observes service behaviors and provides feedback
- Maintains high visibility in public areas during peak times
- Provides immediate assistance to guests as requested
- Interacts regularly with guests to obtain feedback on products, service, and satisfaction
- Records guest issues in guest response tracking system
- Reviews comment cards and satisfaction results with employees
- Emphasizes guest satisfaction in departmental meetings focusing on continuous improvement
- Identifies developmental needs of others and provides coaching, mentoring, or training
- Provides guidance and direction to subordinates, including setting and monitoring performance standards
- Assists in interviewing and hiring team members
- Communicates information to supervisors, coworkers, and subordinates by phone, email, or in person
- Analyzes information and evaluates results to solve problems
- Updates executives, peers, and subordinates on relevant information timely
- Maintains strong working relationships with all departments
- Communicates deviations from standards timely
- Participates in investigations of accidents
- Performs front desk duties during high demand times
Job Location
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