Guest Relations Coordinator (SVC Team)

Marriott Vacations Worldwide is a renowned leader in the vacation ownership and hospitality industry, dedicated to making vacation dreams come true for travelers around the globe. As a subsidiary of Marriott International, a global hospitality giant, Marriott Vacations Worldwide offers an extensive collection of vacation ownership resorts and experiences in some of the most desirable vacation destinations. The company prides itself on creating memorable vacation moments in a supportive, friendly, and beautiful work environment where employees are valued and customers are treated with exceptional care and attention. They foster a culture where meaningful moments are made together, both for their guests and their team members. With a strong commitment to community, diversity, and employee development, Marriott Vacations Worldwide offers great benefits that lead to a life fulfilled, supporting their employees in professional growth and personal well-being.

The role of Coordinator Customer Relations at Marriott Vacations Worldwide is crafted for individuals passionate about delivering outstanding customer service and creating memorable vacation experiences. This is a key position within the hospitality division, where the coordinator acts as a primary point of contact for owners and guests who participate in promotional vacation packages. The Coordinator Customer Relations is responsible for providing concierge-style services that enrich the guest experience from their initial contact through their stay. This role requires proactive communication with customers, including telephone engagements before arrival, thorough knowledge of property amenities, and the ability to identify and fulfill special guest needs. The coordinator also plays a vital role in promoting company standards by delivering professional, positive, and timely service while embodying the welcoming and friendly spirit Marriott Vacations is known for.

This full-time position offers competitive pay and a comprehensive benefits package, including medical, dental, and vision insurance, 401K opportunities, travel discounts, credit union membership, tuition reimbursement, professional counseling, and family support, as well as growth and development opportunities. The company recognizes that employee well-being drives guest satisfaction, and as such, places a strong emphasis on cultural inclusivity, teamwork, and continuous learning. Working as a Coordinator Customer Relations means being part of a dynamic team dedicated to exceeding guest expectations and upholding the highest standards of hospitality in a fast-paced, rewarding environment. The role demands flexibility in scheduling, including availability on weekends and holidays, and the physical ability to perform tasks that involve standing, sitting, and lifting up to 10 pounds. Marriott Vacations Worldwide is proud to be an equal opportunity employer committed to building a diverse and inclusive workforce where every team member can thrive.