Guest Relations Coordinator (Sheraton Vistana Villages)

Marriott Vacations Worldwide is a renowned global hospitality company dedicated to making vacation dreams come true for travelers across the world. Known for its commitment to delivering memorable experiences, Marriott Vacations Worldwide operates in a supportive, friendly, and beautiful work environment. As a leader in the vacation ownership and hospitality industry, the company prioritizes guest satisfaction and employee well-being, ensuring that every vacation moment is meaningful and enjoyable. With its extensive portfolio of vacation resorts, Marriott Vacations Worldwide provides an inspiring atmosphere where cultural diversity and creativity flourish, offering both guests and employees a lifetime of rewarding experiences. The company values growth, development, and inclusiveness, reinforcing its position as a top employer in the hospitality sector.

The role of Coordinator Customer Relations is vital in supporting Marriott Vacations Worldwide's mission to create memorable vacation experiences. This position focuses on assisting owners and guests by providing concierge-style services and engaging communication to enhance their stay. Coordinators act as the frontline ambassadors, ensuring guests receive detailed information about property amenities, personalized attention to special needs, and timely responses to service requests. They are pivotal in fostering a welcoming environment where guests can fully enjoy property services and local attractions. With an emphasis on customer engagement, professionalism, and adherence to company standards, this role offers a unique opportunity to contribute to guest satisfaction while advancing one’s career in hospitality.

The Coordinator Customer Relations is typically engaged in proactive communication with guests before their arrival, facilitating a smooth and enjoyable reservation and stay experience. The role requires flexible scheduling, including weekends and holidays, to meet the diverse needs of guests. Coordinators are expected to maintain a high level of interpersonal skills, handling guest inquiries with positivity and professionalism. Physical capabilities such as reaching overhead, bending, and standing for extended periods are part of the job requirements, reflecting the dynamic nature of the hospitality environment. Marriott Vacations Worldwide offers competitive pay and exceptional benefits, such as medical, dental, vision coverage, 401K options, travel discounts, tuition reimbursement, and professional counseling. These benefits highlight the company’s dedication to employee well-being and career growth. This role is suited for individuals eager to develop their skills in a vibrant and supportive setting, providing exceptional guest services while fostering lasting vacation memories.