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Guest Relations Coordinator (Sheraton Vistana Villages)
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive pay
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Travel Discounts
Tuition Reimbursement
Professional counseling
Family support
growth opportunities
Paid Time Off
Job Description
Marriott Vacations Worldwide is a renowned global hospitality company dedicated to making vacation dreams come true for travelers across the world. Known for its commitment to delivering memorable experiences, Marriott Vacations Worldwide operates in a supportive, friendly, and beautiful work environment. As a leader in the vacation ownership and hospitality industry, the company prioritizes guest satisfaction and employee well-being, ensuring that every vacation moment is meaningful and enjoyable. With its extensive portfolio of vacation resorts, Marriott Vacations Worldwide provides an inspiring atmosphere where cultural diversity and creativity flourish, offering both guests and employees a lifetime of rewarding experiences. The company... Show More
Job Requirements
- Available to work a flexible schedule including weekends and holidays
- Ability to reach overhead and below the knees, perform bending, twisting, pulling, and stooping
- Ability to stand, sit, or walk for extended periods
- Ability to lift, carry, push, or pull items weighing up to 10 lbs without assistance
- Position may require background and drug screening per company policy
Job Qualifications
- High school diploma or equivalent
- Prior experience in customer service or hospitality preferred
- Excellent written and verbal communication skills
- Ability to interact professionally with guests and colleagues
- Strong problem-solving and organizational abilities
- Positive attitude and proactive approach to guest relations
- Flexibility to work weekends and holidays
Job Duties
- Communicates with preview tour customers via telephone before their scheduled arrival and tour date
- Offers concierge-style services to guests staying on promotional vacation packages
- Provides detailed information about property amenities
- Engages customers in conversation regarding their stay, property services, and area attractions
- Identifies special customer needs and arranges for fulfillment upon customer arrival
- Addresses customers' service needs in a professional, positive, and timely manner
- Welcomes and greets guests, anticipating and addressing their needs
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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