Guest Relations Coordinator (MVC)

Marriott Vacation Club, a leader in the vacation ownership industry, is renowned for providing high-quality vacation experiences to its guests. With a commitment to excellence and a strong reputation in the hospitality sector, Marriott Vacation Club offers unique vacation ownership opportunities that deliver exceptional value and memorable stays across a variety of celebrated destinations worldwide. As part of Marriott Vacations Worldwide, the company fosters a culture of innovation, inclusivity, and customer-centric service, making it an attractive employer for individuals passionate about the hospitality industry and eager to grow in a dynamic environment.

Currently, Marriott Vacation Club is seeking motivated individuals to join their award-winning sales and marketing team as Guest Relations Coordinators. This role is integral to enhancing the guest experience for visitors who have booked promotional vacation packages. The Guest Relations Coordinator position involves delivering concierge-style services that ensure guests receive personalized, attentive care from the moment they inquire about their stay until their departure. This opportunity is perfect for outgoing individuals who thrive on providing outstanding customer service and have a strong knowledge of the local area.

As a Guest Relations Coordinator, you will be responsible for conducting pre-arrival calls to guests to prepare them for their upcoming trip and to confirm all details related to their vacation package. You will engage guests by phone, offering elevated customer service and effectively communicating the benefits and features of their promotional package. Your role also includes recommending local attractions and dining experiences, ensuring that guests have an enriched and enjoyable vacation.

Problem-solving skills are essential, as you will be tasked with resolving any issues that may arise to maintain high levels of guest satisfaction. This position provides excellent growth and development opportunities within Marriott Vacation Club, supported by a positive work environment designed to promote team collaboration and personal advancement. The employment type typically includes a schedule that is flexible, including availability on weekends and holidays, to meet guests' needs.

Working at Marriott Vacation Club also comes with attractive benefits such as hotel and resort discounts, immediate 401(k) company match up to 6%, and a supportive work culture that values employee contributions. The company emphasizes equal employment opportunities and is committed to fostering a diverse workforce and an inclusive culture where everyone can thrive. Overall, this role offers a fulfilling career path for individuals who are enthusiastic about customer engagement, hospitality, and local tourism, with a chance to be part of a respected global brand that prioritizes guest satisfaction and employee well-being.