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Job Overview
Employment Type
Temporary
Full-time
Compensation
Hourly
Exact $28.85
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Employee assistance program
competitive hourly wage
Job Description
The Ritz-Carlton Laguna Niguel, located in Dana Point, California, is a prestigious luxury hotel renowned for delivering exceptional guest experiences and exquisite hospitality. As part of the globally respected Ritz-Carlton brand under Marriott International, this establishment is committed to upholding the highest standards of luxury service and comfort. The hotel blends sophisticated elegance with a warm and welcoming atmosphere, creating a perfect setting for guests seeking both relaxation and memorable experiences. With over 100 award-winning hotels worldwide, The Ritz-Carlton brand is synonymous with luxury, attention to detail, and personalized service that exceeds guest expectations.
This opportunity is a seasonal, full-time, n... Show More
This opportunity is a seasonal, full-time, n... Show More
Job Requirements
- High school diploma or equivalent
- No related work experience required
- No supervisory experience required
- No license or certification required
- Ability to work full time
- Ability to stand, sit, or walk for extended periods
- Ability to lift, move, push, pull, or carry objects weighing up to 10 pounds
- Willingness to perform other reasonable job duties as assigned
- Strong communication skills
- Professional appearance and demeanor
Job Qualifications
- High school diploma or equivalent general educational development certificate
- No supervisory experience required
- No certification required
- Ability to communicate clearly and professionally
- Strong interpersonal skills
- Ability to follow company policies and procedures
- Commitment to maintaining confidentiality and protecting company assets
Job Duties
- Provide directions and information to guests about hotel amenities, services, operating hours, and local points of interest
- Contact appropriate person or department such as Bell Services, Front Desk, Housekeeping, Engineering, Security to resolve guest calls, requests, or issues
- Follow up with guests to ensure their requests or problems have been resolved to their satisfaction
- Receive, record, and transmit messages accurately, completely, and legibly
- Attend to special requests from guests with exceptional needs
- Communicate the arrival of VIP guests to designated staff for appropriate accommodations
- Adhere to all company policies and procedures and report accidents, injuries, and unsafe work conditions
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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