Guest Recognition Coordinator

The Ritz-Carlton Laguna Niguel, located in Dana Point, California, is a prestigious luxury hotel renowned for delivering exceptional guest experiences and exquisite hospitality. As part of the globally respected Ritz-Carlton brand under Marriott International, this establishment is committed to upholding the highest standards of luxury service and comfort. The hotel blends sophisticated elegance with a warm and welcoming atmosphere, creating a perfect setting for guests seeking both relaxation and memorable experiences. With over 100 award-winning hotels worldwide, The Ritz-Carlton brand is synonymous with luxury, attention to detail, and personalized service that exceeds guest expectations.

This opportunity is a seasonal, full-time, non-management position within the Rooms & Guest Services Operations category at The Ritz-Carlton Laguna Niguel. The role offers a competitive pay rate of $28.85 per hour. The position involves being the first point of contact for guests who require information, assistance, or directions regarding the hotel’s amenities, services, operating hours, and surrounding local attractions. The ideal candidate will serve as a knowledgeable guide and liaison, facilitating seamless communication between guests and appropriate hotel departments including Bell Services, Front Desk, Housekeeping, Engineering, and Security. This role is crucial in ensuring that guest requests and issues are addressed promptly and to the highest level of satisfaction, thereby enhancing the overall guest experience.

In this role, you will be responsible for managing guest communications, accurately receiving, recording, and transmitting messages, and proactively following up to confirm resolution of guest needs. You will cater to guests with special requirements, communicate the arrival of VIPs to relevant staff, and assist in providing an elevated level of personalized service. Maintaining the highest standards of professionalism in appearance and conduct, adhering to company policies and procedures, and protecting proprietary information and hotel assets are all fundamental aspects of this position.

The Ritz-Carlton is proud of its unique culture, centered around the "Gold Standards," which represent the foundation of its dedication to superior service. As an integral part of this team, you will embrace and uphold principles such as the employee promise, credo, and service values, all designed to foster a collaborative, supportive work environment. This role not only emphasizes exceptional guest service but also encourages you to contribute innovative ideas to improve organizational efficacy, productivity, and safety.

Joining The Ritz-Carlton Laguna Niguel means becoming part of a prestigious global network under Marriott International, where you will be empowered to develop your skills, collaborate with a diverse and talented team, and take pride in contributing to an iconic luxury brand. This role is ideal for individuals passionate about hospitality, eager to provide memorable experiences, and motivated to grow professionally within the luxury hotel sector.