Job Overview
Employment Type
Full-time
Benefits
401(k) Plan
Dental Insurance
Vision Insurance
Health Insurance
Paid Time Off
Employee Discounts
Job Description
Hilton Grand Vacations is a leading vacation ownership company dedicated to providing unforgettable vacation experiences to its Owners and Guests worldwide. As part of the hospitality industry, Hilton Grand Vacations operates with a focus on delivering exceptional customer service, ensuring that every guest’s vacation is memorable and enjoyable. The company values diversity and inclusivity, emphasizing equal employment opportunities and providing reasonable accommodations to individuals with disabilities. Hilton Grand Vacations prides itself on being a dynamic and growing organization, where team members contribute to the overall success and customer satisfaction, fostering a passionate and customer-obsessed work environment.
The role of a Guest Reception Representative at Hilton Grand Vacations is integral to creating a welcoming and positive first impression for all visitors. This position involves greeting guests warmly and professionally both in person and over the phone, ensuring each guest’s experience starts on a high note. The Guest Reception Representative is responsible for verifying guests’ eligibility for presentations according to company standards, maintaining organized and efficient check-in procedures, and supporting seamless communication between Sales, Marketing, and Administrative teams. This role requires adherence to established policies as outlined in the Guest Reception Training Manual SOP, ensuring consistency and quality in guest handling processes. Furthermore, the representative is tasked with distributing and collecting guest registration forms, assisting guests with any questions or concerns, and managing guest information updates accurately in the concierge system.
Working as a Guest Reception Representative also involves taking incoming calls, researching customer issues, and escalating matters to supervisors or managers when necessary, reflecting a strong commitment to resolving inquiries promptly and professionally. This position offers comprehensive training and development programs designed to support employees’ professional growth and career advancement, making it an excellent opportunity for individuals passionate about customer service and hospitality. Additionally, Hilton Grand Vacations offers a competitive benefits package that includes a 401(k) plan, dental and vision insurance, health insurance, paid time off, employee discounts, and more, promoting a healthy work-life balance and rewarding commitment. Joining Hilton Grand Vacations means becoming part of an expanding company that values team contributions and customer satisfaction, making a tangible impact on the vacation experiences of countless guests.
The role of a Guest Reception Representative at Hilton Grand Vacations is integral to creating a welcoming and positive first impression for all visitors. This position involves greeting guests warmly and professionally both in person and over the phone, ensuring each guest’s experience starts on a high note. The Guest Reception Representative is responsible for verifying guests’ eligibility for presentations according to company standards, maintaining organized and efficient check-in procedures, and supporting seamless communication between Sales, Marketing, and Administrative teams. This role requires adherence to established policies as outlined in the Guest Reception Training Manual SOP, ensuring consistency and quality in guest handling processes. Furthermore, the representative is tasked with distributing and collecting guest registration forms, assisting guests with any questions or concerns, and managing guest information updates accurately in the concierge system.
Working as a Guest Reception Representative also involves taking incoming calls, researching customer issues, and escalating matters to supervisors or managers when necessary, reflecting a strong commitment to resolving inquiries promptly and professionally. This position offers comprehensive training and development programs designed to support employees’ professional growth and career advancement, making it an excellent opportunity for individuals passionate about customer service and hospitality. Additionally, Hilton Grand Vacations offers a competitive benefits package that includes a 401(k) plan, dental and vision insurance, health insurance, paid time off, employee discounts, and more, promoting a healthy work-life balance and rewarding commitment. Joining Hilton Grand Vacations means becoming part of an expanding company that values team contributions and customer satisfaction, making a tangible impact on the vacation experiences of countless guests.
Job Requirements
- High school diploma or equivalent
- Prior experience in customer service or hospitality preferred
- Ability to communicate clearly and professionally
- Strong organizational skills
- Availability to work flexible hours including weekends
- Ability to handle multiple tasks effectively
- Proficiency in basic computer applications
Job Qualifications
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Ability to manage multiple tasks efficiently
- Strong attention to detail
- Proficiency with computer and concierge systems
- Previous customer service experience preferred
- Ability to work in a team-oriented environment
Job Duties
- Greet guests warmly and professionally, whether in person or over the phone
- Ensure that all guests meet the qualifications for their presentation, adhering to HGV standards
- Follow processes outlined in the Guest Reception Training Manual SOP
- Maintain positive working relationships with Sales, Marketing, and Administrative teams
- Distribute and collect Guest Registration Forms, assisting guests with any inquiries
- Accurately assign guests to Sales Representatives in the order of their arrival
- Ensure timely updates of guest information in Concierge
- Answer all incoming calls, conduct research on customer issues, and advance to a manager/supervisor when necessary
Job Criteria
Experience
No experience required
Job Location
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