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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $65,000.00 - $70,000.00
Work Schedule
Standard Hours
Benefits
Free employee season pass
Free or discounted dependent season pass
Free or discounted friends and family day passes
Free transportation to and from Bend
Sunriver
And La Pine
discounts on food and beverage
retail
Rentals
And lessons
Employee housing program
401k with up to 5% company match
Discounted daycare onsite
Local and national discounts on gear and services
Free reciprocal access to other POWDR resorts
50% day pass discounts at IKON pass resorts
Job Description
POWDR and Mt. Bachelor together embody a vibrant mountain culture rooted in delivering memorable and exceptional experiences that enhance the lives of both employees and guests. Located in Bend, Oregon, Mt. Bachelor is recognized for its commitment to a fun and inspiring workplace culture that promotes teamwork, positivity, and problem-solving. Rooted in a shared mission to connect people with outdoor adventure, the resort fosters a community where employees can thrive while having fun. The Trailhead Lodge, serving as Central Oregon's year-round basecamp, embodies this vision by providing a welcoming space perfect for adventure-minded travelers and locals alike. It offers comfortable,... Show More
Job Requirements
- High school diploma or GED
- Minimum five years of progressive hospitality experience in leadership or management
- Valid OLCC Alcohol Service Permit and Oregon Food Handler Card or willingness to obtain
- Strong organizational and multitasking abilities
- Ability to work flexible hours including weekends and holidays
- Effective interpersonal and communication skills
- Physical ability to perform job duties including snow shoveling and walking on steep surfaces
- Age 21 or older
Job Qualifications
- High school diploma or GED required
- Associate’s or Bachelor’s degree in hospitality management, hotel management, business administration, or related field preferred
- Equivalent combination of education and progressive hospitality experience may be considered
- Active OLCC Alcohol Service Permit and Oregon Food Handler Card or willingness to obtain before employment
- Minimum five years in similar leadership role
- Proficient with property management systems such as Stay N Touch, Cloudbeds, Roommaster, Maestro, Mews
- Working knowledge of OTA and channel management platforms
- Strong competency in Microsoft Office and Microsoft 365 applications
- Excellent interpersonal and communication skills
- Ability to lead and motivate teams
- Skilled in conflict resolution and guest service recovery
- Demonstrated ability to manage multiple priorities in a fast-paced environment
Job Duties
- Oversee all front office functions including reservations, check-in, check-out, guest communications, cash handling, and daily reporting
- Ensure a smooth and welcoming arrival and departure experience for guests
- Maintain property management system accuracy including room assignments, inventory controls, and guest profiles
- Resolve guest concerns professionally with empathy and service recovery tools
- Establish and uphold front office service standards and brand-aligned guest interactions
- Coordinate with housekeeping, maintenance, and leadership for room readiness and issue resolution
- Monitor daily occupancy, arrivals, departures, and special requests
- Field and manage incoming group booking enquiries with group sales team
- Oversee basic food and beverage operations including lobby offerings and bar service
- Ensure food and beverage areas are clean, stocked, and compliant with regulations
- Coordinate ordering, inventory, and vendor relationships for food and beverage supplies
- Train guest service staff on food and beverage service standards
- Support daily retail operations including restocking and sales transactions
- Hire, train, schedule, and lead guest experience and food and beverage employees
- Foster a guest-first culture rooted in accountability and service excellence
- Provide hands-on leadership during peak periods and special events
- Conduct regular team meetings focused on service and operational priorities
- Monitor guest feedback and service trends for continuous improvement
- Communicate guest experience insights and staffing needs to leadership
- Maintain a visible and approachable presence in guest-facing areas
- Apply environmentally responsible and sustainable maintenance practices
- Act as on-site escalation point for guest concerns when needed
- Support guest experience by resolving facility issues in coordination with maintenance
- Provide basic guest service training to all lodge employees
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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