Guest Experience Manager-Nobu Hotel (Caesars Palace LV)

Las Vegas, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $44,900.00 - $67,800.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and development programs

Employee wellness programs

Job Description

Caesars Entertainment is a globally recognized leader in the hospitality and gaming industry, known for its breathtaking resort locations and commitment to delivering extraordinary guest experiences. The company operates one of the most iconic resorts, Caesars Palace in Las Vegas, which features over 3,000 rooms, 25 unique dining options, expansive pools and gardens spanning 4.5 acres, and a luxurious 50,000 square foot spa. Caesars Entertainment is built on a strong foundation of a clearly defined Mission, Vision, and Values that guide the behavior and expectations of all team members. Their Mission is to 'Create the Extraordinary', focusing on crafting unique... Show More

Job Requirements

Must be 21 years of age or older
High school diploma or equivalent
Work varied shifts including weekends and holidays
Able to lift and carry 10 pounds
Able to bend, crouch, kneel, twist and work at a desk or counter
Respond to visual and aural cues
Must have manual dexterity to operate office equipment
Able to recognize and respond to individuals with questions
Must be able to maneuver around office and property
Must be able to tolerate areas containing secondhand smoke
Must be able to handle fast paced environment and multiple tasks under time constraint
Must be able to handle sensitive situations with discretion
Must be able to work flexible hours including evenings and weekends

Job Qualifications

Bachelor's degree in Hotel Management, Business Administration, or related field or equivalent education and experience
At least 5 years of experience within upscale, lifestyle, or luxury property
At least 2 years of direct management experience, recruiting, developing and retaining talent
Excellent customer service, strategic, and analytical skills
Strong interpersonal skills for effective partnership
Professional appearance and demeanor
Able to effectively communicate in English both written and oral forms
Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS
Proven leadership and mentoring abilities

Job Duties

Oversee Nobu Butler Service for all suites, penthouses, and Villa
Ensure all accommodation is inspected prior to VIP arrivals
Manage minibar inventory, ordering, and stock rotation
Participate in the hotel’s Duty Manager rotation
Develop and implement individual training plans
Manage timesheets and scheduling for the Nobu Guest Services team
Promote cross-training between LHO and Nobu teams

Job Location

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