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McDonald’s logo

Guest Experience Lead (GEL)

Job Overview

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Employment Type

Part-time
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Work Schedule

Day Shifts
Fixed Shifts
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Benefits

competitive pay
Medical insurance
dental coverage
vision coverage
Paid Time Off
Unpaid Leaves of Absence
Education Assistance
discount programs
Free meals or meal discounts

Job Description

This job posting is for a position within a restaurant owned and operated by an independent franchisee, separate and distinct from McDonald's USA. The franchisee holds a license to use McDonald's logos, trademarks, and food products to run the restaurant. However, they operate as a completely independent company and employer, meaning McDonald's USA has no direct involvement in the hiring, firing, supervision, staffing, or scheduling processes of the restaurant. Employment decisions, hiring procedures, and employee management fall solely under the control and responsibility of the franchisee. Applicants should understand that their employment application is submitted directly to the franchisee and... Show More

Job Requirements

  • Be at least 16 years of age
  • Willingness to learn and grow
  • Ability to work from 8 a.m. to 8 p.m. as needed
  • Ability to work well in a team environment
  • Strong communication skills

Job Qualifications

  • Outstanding attitude
  • Strong willingness to learn and grow
  • Ability to excel in a fast-paced team environment
  • Customer service skills
  • Communication skills
  • Ability to handle customer feedback constructively

Job Duties

  • Greeting guests and communicating with them while ordering
  • Offering help with using the ordering kiosks
  • Offering assistance to those in need of extra help
  • Checking with guests after they receive their food to ensure satisfaction
  • Ensuring kids receive a kid treat
  • Handling any customer concerns
  • Communicating with the restaurant team to provide feedback and recommendations

Job Criteria

Experience

No experience required


Job Location

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