Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $16.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Telehealth resources
Life insurance
401k with employer match
Paid vacation time
Paid parental leave
Job Description
Great Wolf Lodge is a well-established and renowned indoor water park resort company known for its family-friendly vacation experiences and exceptional guest services. With multiple locations across North America, Great Wolf Lodge offers a unique blend of outdoor adventure and indoor fun, making it a popular destination for families looking to create lasting memories. The company places a strong emphasis on creating a welcoming and inclusive environment for guests and employees alike, fostering a culture that values diversity, teamwork, and personal growth.
The role of Entertainment Ambassador at Great Wolf Lodge is integral to crafting an exciting and memorable atmosphere for children and families visiting the resort. The Entertainment Ambassador leads a variety of engaging activities and entertainment programs designed to enhance the guest experience. This position is dynamic and hands-on, requiring the ambassador to interact directly with guests, participate in promotional events, and deliver on-brand entertainment in the form of storytime sessions, dance parties, yoga, arts and crafts, and special ceremonies such as the Master Magi Ceremony. This role is not only about entertaining; it is about creating immersive and magical experiences that align with Great Wolf Lodge's mission and core values.
The position offers flexible scheduling with full-time, part-time, and flexible shifts, making it accessible for a wide range of candidates aged sixteen years or older, with some exceptions for specific roles like lifeguards. The hourly pay for this role starts at $16.00, reflecting the value placed on providing quality guest entertainment and engagement. Entertainment Ambassadors must be energetic, charismatic, and capable of sustaining a high-energy environment throughout their shifts.
This opportunity is ideal for individuals passionate about entertainment, customer service, and working with children. Great Wolf Lodge supports its employees' career growth through initiatives such as cross-training, a scholarship fund, and talent development programs available at all levels. Employees also benefit from Great Wolf University, which offers on-the-job training as well as leadership development to help ambassadors advance within the company.
Beyond career development, Great Wolf Lodge provides a comprehensive benefits package, promoting employees' overall well-being. These benefits include medical, dental, and vision insurance, health savings accounts, telehealth resources, life insurance, 401K retirement plans with employer matching, paid vacation time, and parental leave. Additionally, the company values work-life balance and offers flexible scheduling options, a holistic wellness program, and an Employee Assistance Program. The workplace culture prioritizes diversity and inclusion, ensuring that every team member feels welcomed and valued.
Joining Great Wolf Lodge as an Entertainment Ambassador means becoming part of a vibrant and supportive team that is dedicated to creating joyful experiences for families while fostering professional and personal growth. The position requires a commitment to maintaining a safe, clean, and professional environment while fulfilling duties that include performing in character costumes, engaging with guests and families, participating in community events, and continuously updating skills through new programming and training sessions.
Overall, the Entertainment Ambassador role at Great Wolf Lodge is an exciting and rewarding opportunity for those who enjoy entertaining, working with children, and being part of a positive and inclusive workplace. If you are looking for a career that combines creativity, energy, and interaction with guests in a fun and supportive setting, this role could be the perfect fit. Candidates interested in applying should be prepared for a physically demanding job that involves lifting, prolonged standing and sitting, and performing in various environmental conditions including heat and humidity.
The role of Entertainment Ambassador at Great Wolf Lodge is integral to crafting an exciting and memorable atmosphere for children and families visiting the resort. The Entertainment Ambassador leads a variety of engaging activities and entertainment programs designed to enhance the guest experience. This position is dynamic and hands-on, requiring the ambassador to interact directly with guests, participate in promotional events, and deliver on-brand entertainment in the form of storytime sessions, dance parties, yoga, arts and crafts, and special ceremonies such as the Master Magi Ceremony. This role is not only about entertaining; it is about creating immersive and magical experiences that align with Great Wolf Lodge's mission and core values.
The position offers flexible scheduling with full-time, part-time, and flexible shifts, making it accessible for a wide range of candidates aged sixteen years or older, with some exceptions for specific roles like lifeguards. The hourly pay for this role starts at $16.00, reflecting the value placed on providing quality guest entertainment and engagement. Entertainment Ambassadors must be energetic, charismatic, and capable of sustaining a high-energy environment throughout their shifts.
This opportunity is ideal for individuals passionate about entertainment, customer service, and working with children. Great Wolf Lodge supports its employees' career growth through initiatives such as cross-training, a scholarship fund, and talent development programs available at all levels. Employees also benefit from Great Wolf University, which offers on-the-job training as well as leadership development to help ambassadors advance within the company.
Beyond career development, Great Wolf Lodge provides a comprehensive benefits package, promoting employees' overall well-being. These benefits include medical, dental, and vision insurance, health savings accounts, telehealth resources, life insurance, 401K retirement plans with employer matching, paid vacation time, and parental leave. Additionally, the company values work-life balance and offers flexible scheduling options, a holistic wellness program, and an Employee Assistance Program. The workplace culture prioritizes diversity and inclusion, ensuring that every team member feels welcomed and valued.
Joining Great Wolf Lodge as an Entertainment Ambassador means becoming part of a vibrant and supportive team that is dedicated to creating joyful experiences for families while fostering professional and personal growth. The position requires a commitment to maintaining a safe, clean, and professional environment while fulfilling duties that include performing in character costumes, engaging with guests and families, participating in community events, and continuously updating skills through new programming and training sessions.
Overall, the Entertainment Ambassador role at Great Wolf Lodge is an exciting and rewarding opportunity for those who enjoy entertaining, working with children, and being part of a positive and inclusive workplace. If you are looking for a career that combines creativity, energy, and interaction with guests in a fun and supportive setting, this role could be the perfect fit. Candidates interested in applying should be prepared for a physically demanding job that involves lifting, prolonged standing and sitting, and performing in various environmental conditions including heat and humidity.
Job Requirements
- At least sixteen years or older (some locations require fifteen for specific roles)
- comfortable speaking, dancing, and performing in front of large groups multiple times a day
- flexibility regarding scheduling including evenings, weekends, and holidays
- successful completion of a criminal background check and drug screen
Job Qualifications
- Some high school education or equivalent
- proven customer service skills
- effective communication skills
- ability to read and interpret English language manuals relating to safety, operations, and procedures
- proven teamwork skills
- previous experience in a related field such as entertainment, dance or theater
- charismatic, enthusiastic attitude
- ability to multi-task and prioritize a variety of tasks with minimal direction
- previous experience as a character and/or working with children
Job Duties
- Personally interact with Great Wolf Lodge guests
- willingness to perform child-friendly promotional activities on-site and in the community
- willingness to represent Great Wolf Lodge, and our mission and core values, in a positive manner on and off site
- perform all branded experiences consistently according to Standard Operating procedures
- perform high energy brand events/experiences throughout the shift including Storytime, Dance Party, Yoga, Arts and Crafts, Master Magi Ceremony and other Great Wolf Branded experiences
- interact with families while leading different hands on activities such as arts and crafts, bingo, board games, etc.
- responsible for all aspects of Character Appearances and Entertainment at the property including performing character appearance duties according to Great Wolf Lodge standards
- act as a Guide for characters to and from designated meet and greet locations with ability to converse casually and appropriately with guests
- responsible for character costume operations including care, cleaning, maintenance
- commit entirely to assigned scheduled opportunities for specific characters for on-site and off-site events
- fulfill both character and guide roles interchangeably as needed
- participate in seasonal event activities throughout the year
- learn new programming multiple times a year including dances, crafts or themed events
- act as though on stage at all times when not on break, effectively entertaining families and children
- perform and/or support all necessary community appearances including sponsors, charities, tradeshows, media and private functions
- assist Entertainment team with inventory of event and activity materials
- maintain a safe, clean and professional environment during the organization, coordination and production of branded experiences
Job Criteria
Experience
No experience required
Job Location
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