Guest Experience Coordinator

Four Seasons Hotels and Resorts is globally renowned for providing exceptional luxury hospitality experiences, powered by a dedicated team of passionate individuals. With a commitment to delivering world-class service, Four Seasons fosters a culture where employees are encouraged to grow personally and professionally while treating everyone with respect and genuine care. This emphasis on a supportive employee experience translates directly into remarkable guest services, ensuring that every interaction at Four Seasons is marked by professionalism and heartfelt attention to detail. The company has built its reputation over decades by consistently exceeding expectations, creating lasting impressions for guests, residents, and partners worldwide.

Four Seasons Hotel One Dalton Street in Boston exemplifies this commitment to luxury and exceptional service. Situated in the heart of Boston's Back Bay, this striking glass skyscraper is the third tallest building in the city, offering stunning panoramic views through its floor-to-ceiling windows across all 215 spacious guest rooms and suites. The hotel features a sophisticated wellness floor that includes a five-star urban spa, multiple elegant dining venues such as the trendy brunch destination One+One and the cocktail lounge Trifecta, known for its innovative drinks and exquisite New England cuisine, as well as over 10,000 square feet of meeting and event space. Additionally, One Dalton is home to 160 beautifully designed private residences boasting breathtaking views of the Charles River, Boston Harbor, the Berkshire Mountains, and Cape Cod's shores.

The opportunity at Four Seasons Hotel One Dalton Street is for a Guest Experience Coordinator role within the Rooms Division (Rescom) team. This is a key position dedicated to enhancing guest satisfaction by meticulously planning their stay before arrival. The Guest Experience Coordinator acts as a vital link between guests or their travel agents and the hotel's diverse services, catering to the unique preferences and interests of each individual. By effectively communicating through various channels such as phone, email, and Four Seasons chat, this role ensures that every element of the guest's itinerary—from dining and activities to transportation—is carefully organized for a seamless and stress-free experience. This proactive approach not only guarantees an outstanding visit but also distinguishes Four Seasons as a leader in personalized luxury hospitality.

In this role, the Guest Experience Coordinator is responsible for maintaining strong relationships with external partners in Boston, including restaurants, tour operators, and transportation providers. These partnerships enable the hotel to offer exclusive and bespoke experiences that set it apart from competitors. Internally, the role requires close collaboration with all hotel departments to fulfill guest requests promptly and efficiently, demonstrating professionalism and integrity at all times. The position demands proficiency in key hotel software such as Opera, Golden, and Key to manage bookings and requests smoothly.

Four Seasons values education and experience, with a preference for candidates holding a college degree in hospitality and at least one year of experience in the luxury hotel sector. The ideal candidate is computer literate, fluent in English, and capable of delivering exceptional service that anticipates and satisfies guest needs with efficiency and grace. The company emphasizes creating a welcoming and respectful environment for employees, offering a competitive hourly rate of $32.22 and a comprehensive benefits package including medical, dental, and vision insurance, 401(k) retirement matching, paid time off, employee meals, educational assistance, and more. Visa sponsorship is not available for this position, and applicants must be authorized to work in the United States.

Joining Four Seasons Hotel One Dalton Street offers a unique chance to be part of a luxury hospitality leader that is committed not only to guests but also to nurturing its employees' growth and well-being. This is more than a job; it is an opportunity to craft remarkable experiences that create lifelong memories for guests while developing a rewarding career in hospitality.