Guest Experience Attendant - Trailhead Lodge

POWDR and Mt. Bachelor, located in Bend, Oregon, are renowned for creating exhilarating mountain experiences and fostering a welcoming community culture. These companies play a critical role in blending outdoor adventure with exceptional guest service, promoting mountain culture, and delivering memorable adventures to their visitors. Their shared mission emphasizes enhancing people's lives by facilitating unique experiences, encouraging teamwork, and nurturing a friendly and dynamic work environment. This inspiring mission is supported by their commitment to employee satisfaction and excellent guest care, making them standout employers in the hospitality and outdoor recreation industry. The establishments foster a positive attitude where problem-solving and a team-oriented mindset are valued qualities, making every employee a vital part of the organization's success.

Trailhead Lodge serves as Central Oregon's year-round basecamp for outdoor enthusiasts and community members alike. The lodge has been thoughtfully designed as a hub for guests seeking both comfort and adventure, offering easy access to Bend’s prime recreational activities, including winter powder skiing, summer biking trails, and shoulder-season escapes. The lodge features welcoming communal spaces, cozy rooms with adventure-forward design, and a focus on making guests feel at home while getting ready for their next big outing. Trailhead Lodge is not just a place to stay—it's a part of the outdoor lifestyle that connects travelers to the local culture and natural environment.

The Guest Experience Attendant role at Trailhead Lodge is an exciting part-time or full-time opportunity that focuses on delivering warm, memorable, and effortless experiences for guests. This position is a vital first and last point of contact for visitors, ensuring that every interaction reflects the vibrant, energetic spirit of the lodge and the Bend community. Reporting directly to the Guest Experience Supervisor, this role is designed for people who have a passion for hospitality, enjoy engaging with others, and love sharing insider tips about local attractions such as hiking trails, breweries, coffee shops, and community events.

The ideal candidate brings a fun, outgoing personality, strong communication skills, and genuine enthusiasm for helping people. They are committed to going above and beyond predictable customer service by offering thoughtful recommendations, solving problems proactively, and creating personal moments that enhance guests’ stays. This role blends front office duties, such as managing reservations, check-ins, and payments, with assisting limited food and beverage services and retail transactions. It also requires teamwork and collaboration with housekeeping, facilities, events, and night audit staff.

Working at Trailhead Lodge means being part of a dynamic team that supports a positive, hospitality-driven work environment. Employees have numerous opportunities for growth and development and can aspire to progress toward supervisor roles. The lodge operates year-round, requiring flexibility with schedules that include weekends and holidays. Employees enjoy a range of exceptional benefits designed to encourage living the outdoor lifestyle, including free and discounted season passes, transportation services, employee housing, 401k plans with company match, onsite daycare discounts, and reciprocal access to other POWDR resorts.

If you are enthusiastic about guest experiences, have a passion for outdoor culture, and want to join a team where you truly “Work Where You Play,” the Guest Experience Attendant position at Trailhead Lodge offers rewarding prospects to create lasting memories and be a meaningful part of the Bend mountain community.