Guest Experience & Service Manager

On The Table is a distinguished dining establishment located in Fort Wayne, Indiana, known for its commitment to providing exceptional culinary experiences and outstanding customer service. As a neighborhood favorite, On The Table combines a warm, inviting atmosphere with a menu that features a variety of expertly prepared dishes and a full-service bar, making it a premier destination for locals and visitors alike. The restaurant has built a reputation for excellence by emphasizing quality ingredients, skilled preparation, and attentive service, creating memorable dining moments for every guest. The team at On The Table prides itself on fostering a collaborative and positive work environment that encourages growth, creativity, and professional development among its staff. This approach not only enhances service quality but also cultivates a strong, motivated team dedicated to the success of the restaurant.

The Service Manager role at On The Table is a pivotal position responsible for elevating the guest experience and ensuring smooth service operations within the restaurant. This full-time position is perfect for an experienced leader passionate about hospitality and committed to maintaining high standards of service in a dynamic, high-volume setting. The Service Manager will play a critical role in overseeing the service team, managing daily staffing needs, controlling beverage costs, and ensuring that all guests receive prompt, courteous attention. The ideal candidate will have at least three years of management experience in a fast-paced restaurant environment with a full-service bar, demonstrating the ability to lead teams effectively while balancing operational efficiency and guest satisfaction.

This role offers significant opportunities for professional growth and career advancement, supported by a positive workplace culture that values teamwork, communication, and continuous improvement. By joining On The Table, the Service Manager will contribute to shaping the guest experience from arrival to departure, ensuring every aspect of service runs seamlessly. The manager will work closely with kitchen and bar teams, schedule staff strategically, and implement service standards that align with the restaurant's mission and values. Additionally, the Service Manager will be instrumental in training new employees, resolving customer concerns, and implementing innovative strategies to enhance service quality and operational performance. This opportunity is ideal for a proactive, customer-focused individual ready to make a meaningful impact in the hospitality industry while enjoying a supportive and growth-oriented work environment.