Guest Environment Expert

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
employee recognition programs

Job Description

The Sheraton Hotels & Resorts, part of Marriott International, is a renowned global hospitality brand with a rich history dating back to 1937. Known as 'The World's Gathering Place,' Sheraton offers welcoming and engaging experiences to guests in more than 400 communities worldwide. The Sheraton is committed to diversity, inclusion, and providing equal opportunity for all employees, fostering a culture that values the unique backgrounds, talents, and experiences of its associates. With a focus on delivering exceptional guest experiences, Sheraton stands out as a leader in the hotel industry, offering a warm, inclusive environment and a meaningful career path for hospitality professionals.

The role of a Housekeeper, also referred to as a Guest Environment Expert at Sheraton, goes beyond the traditional responsibilities of cleaning and maintenance. This full-time, non-management position is based at their Dallas, Texas location and is crucial in ensuring each guest has a memorable and comfortable stay. Housekeepers at Sheraton are entrusted with maintaining the cleanliness and appearance of guest rooms, public areas, and other spaces within the hotel. They are empowered to take initiative and move freely throughout their designated areas to fulfill guest requests, stock supplies, and address any cleanliness-related concerns promptly. This dynamic role involves physical activity such as standing, walking, lifting, and carrying objects up to 50 pounds, ensuring the hotel environment is both safe and inviting.

The Guest Environment Expert role requires a hands-on approach and a commitment to quality, safety, and professionalism. Sheraton emphasizes adherence to company policies, workplace safety, confidentiality, and upholding a professional appearance. Being part of the Sheraton team means you contribute to creating a warm and welcoming atmosphere that supports the overall hospitality experience. If you are passionate about hospitality and enjoy working in a fast-paced, team-oriented setting, this role offers an excellent opportunity to grow within one of the most respected hotel brands globally. Sheraton provides a supportive work environment where you can develop your skills, engage with diverse colleagues, and contribute to a powerful mission of connection and service.

Job Requirements

  • high school diploma or equivalent
  • ability to perform physical tasks such as lifting, standing, and walking for long durations
  • availability to work full-time
  • willingness to adhere to company policies
  • commitment to maintaining professional appearance
  • ability to maintain confidentiality
  • good interpersonal skills

Job Qualifications

  • high school diploma or equivalent preferred
  • prior housekeeping or hospitality experience advantageous
  • ability to work on feet for extended periods
  • strong attention to detail
  • ability to follow instructions and work independently
  • good communication skills

Job Duties

  • clean guest rooms and public areas
  • deliver guest requests promptly
  • stock housekeeping carts with supplies
  • maintain cleanliness and appearance of hotel spaces
  • follow safety and quality standards
  • handle and move objects weighing up to 50 pounds
  • adhere to company policies and procedures

Job Criteria

Experience

Entry Level (1-2 years)


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