Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $16.50
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
401(k)
Paid holidays
Career Development
Job Description
Target Corporation is a leading American retail company recognized for its commitment to providing quality merchandise and excellent customer service. Known for its vibrant stores and dedication to a range of product offerings, Target creates an inviting environment aimed at helping families discover the joy of everyday life. With stores located nationwide, Target continues to innovate in retail by blending in-store experiences with digital services, ensuring convenience, choice, and satisfaction for millions of guests. The company emphasizes values such as inclusivity, innovation, and community engagement, fostering a culture where team members are encouraged to grow professionally while contributing to meaningful guest experiences.
The role of a Guest Advocate at Target is pivotal in enhancing the overall shopping experience for guests. This position is hourly with a starting rate of $16.50 USD per hour and involves proactive engagement with guests, ensuring their needs are met quickly and courteously. The Guest Advocate acts as a welcoming ambassador for the store, exceeding guest service expectations by focusing on interaction, loyalty program support, and maintaining store cleanliness. The individual will handle a variety of tasks across guest services, including checklanes, gift registry, pick-up, and drive-up service locations. This role provides a dynamic work environment where no two days are the same, offering opportunities to develop valuable skills such as communication, problem-solving, and multitasking in a fast-paced retail setting.
Guest Advocates are knowledgeable about both in-store and digital tools available to guests, helping to drive adoption and usage of Target’s app features and loyalty programs. They play an important role by resolving guest concerns, guiding them through returns and exchanges, and promoting current promotions and events. This position requires a guest-focused attitude, attention to detail when handling transactions, and the ability to work collaboratively with team members. Safety and ethical conduct are integral aspects of the job, with team members expected to comply with all safety policies and regulations during their shifts.
Flexibility is a key component of working as a Guest Advocate as shifts may vary, including nights, weekends, holidays, and other peak times. Physical requirements include the ability to lift merchandise weighing up to 44 pounds occasionally and to remain mobile during shifts that may involve exposure to different temperatures and conditions. Target supports career development by offering training and diverse learning opportunities, enabling team members to build skills that can advance their careers within the company. This role is suited for individuals who enjoy interacting with others, thrive in active environments, and are committed to delivering exceptional guest service while supporting team goals and store operations.
The role of a Guest Advocate at Target is pivotal in enhancing the overall shopping experience for guests. This position is hourly with a starting rate of $16.50 USD per hour and involves proactive engagement with guests, ensuring their needs are met quickly and courteously. The Guest Advocate acts as a welcoming ambassador for the store, exceeding guest service expectations by focusing on interaction, loyalty program support, and maintaining store cleanliness. The individual will handle a variety of tasks across guest services, including checklanes, gift registry, pick-up, and drive-up service locations. This role provides a dynamic work environment where no two days are the same, offering opportunities to develop valuable skills such as communication, problem-solving, and multitasking in a fast-paced retail setting.
Guest Advocates are knowledgeable about both in-store and digital tools available to guests, helping to drive adoption and usage of Target’s app features and loyalty programs. They play an important role by resolving guest concerns, guiding them through returns and exchanges, and promoting current promotions and events. This position requires a guest-focused attitude, attention to detail when handling transactions, and the ability to work collaboratively with team members. Safety and ethical conduct are integral aspects of the job, with team members expected to comply with all safety policies and regulations during their shifts.
Flexibility is a key component of working as a Guest Advocate as shifts may vary, including nights, weekends, holidays, and other peak times. Physical requirements include the ability to lift merchandise weighing up to 44 pounds occasionally and to remain mobile during shifts that may involve exposure to different temperatures and conditions. Target supports career development by offering training and diverse learning opportunities, enabling team members to build skills that can advance their careers within the company. This role is suited for individuals who enjoy interacting with others, thrive in active environments, and are committed to delivering exceptional guest service while supporting team goals and store operations.
Job Requirements
- ability to work flexible schedules including nights, weekends, and holidays
- reliable and prompt attendance
- capability to remain mobile for entire shift
- ability to lift and move merchandise up to 44 pounds occasionally
- ability to work in varying temperatures and conditions
- basic math and cash handling skills
- ability to follow safety policies and procedures
- legal authorization to work in the United States
Job Qualifications
- high school diploma or equivalent preferred
- previous customer service experience is a plus
- effective communication skills
- positive language and attentiveness to guests needs
- welcoming and helpful attitude toward guests and team members
- ability to educate guests and engage around products and services
- ability to use multiple frequency devices and technology equipment
- ability to work independently and with a team
- ability to remain focused and composed in a fast-paced environment
Job Duties
- demonstrate a service culture that prioritizes the guest service experience by delivering the service standard
- create a welcoming experience by greeting guests while completing daily tasks
- engage with guests to solve specific needs and promote current promos, store activities and events
- be knowledgeable about tools, products, and services to improve guest experience
- thank guests and promote Target loyalty programs with every guest and assist with application or sign-up
- scan and bag all guest items efficiently and accurately
- work efficiently to minimize guest wait time while maintaining service and accuracy
- understand and show guests how to use features within the Target App including Wallet
- be familiar with order pick-up, drive-up and online ordering and direct guests to enroll and use these features
- attempt every return and partner with leaders to solve issues following Target policies
- maintain a clean, clutter free work area
- stock supplies while available for guests
- demonstrate a culture of ethical conduct, safety and compliance
- support guest services such as order pick up, drive-up orders, and returns while maintaining compliance with regulations
Job Criteria
Experience
No experience required
Job Location
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