Job Overview
Employment Type
Full-time
Benefits
Sage hotel and restaurant discounts across the US
Medical insurance
Vision Insurance
Dental Insurance
Vibrant Urban Location close to public transportation
complimentary shift meal
Perq Program with MBTA
Job Description
Hotel Commonwealth is a premier hospitality establishment located in the heart of Fenway, Boston. Known for its stylish and incredible rooms and suites, the hotel offers guests breathtaking views of Fenway Park along with an ambiance that reflects the city’s legendary urban charm. The hotel prides itself on its unique unscripted hospitality philosophy, which empowers employees to provide authentic and personalized service tailored to each guest’s individual needs. This approach is deeply embedded in the brand's DNA and is reflected in every aspect of the guest experience, distinguishing Hotel Commonwealth from typical hotel chains by focusing on genuine connections rather... Show More
Job Requirements
- Minimum of high school diploma or equivalent
- Six months experience in sales, customer service or hotel industry preferred
- Knowledge of general sales techniques
- Experience in yield management
- Highly developed customer service skills
- Ability to hear, speak, read and write English fluently
- Ability to perform physical tasks such as climbing stairs, carrying up to 25 lbs, and mobility within the hotel
- Possession of valid state driver’s license
- Must have own reliable transportation
- Effective business writing skills
- Ability to work in-office
- Strong communication and interpersonal skills
- Ability to manage multiple tasks and solve problems
- Professional and neat appearance
Job Qualifications
- Minimum of high school diploma or equivalent
- College degree preferred
- Six months minimum in sales, customer service, or hotel experience preferred
- Knowledge of general sales techniques
- Experience with yield management
- Highly developed customer service skills
- Ability to hear, speak, read, and write English fluently
- 12th grade level mathematics, spelling, and reading skills
- Effective business writing skills
- Ability to meet clients on and off premises and perform property tours
- Vision to read fine print, computer screens, and observe rooms in poorly lit conditions
- Ability to understand and follow verbal and written instructions
- Ability to multi-task
- Strong internal and customer relationship development skills
- Ability to set and manage priorities and plan activities
- Sound problem-solving and decision-making skills
- Openness to coaching and training
- Strong and effective sales skills
Job Duties
- Target results-oriented high revenue potential sales calls to ensure a successful direct sales program
- Utilize reliable transportation to make sales calls
- Maximize current hotel key accounts by identifying revenue growth opportunities
- Achieve minimum productivity and activity goals set by management
- Capture competitor’s accounts through networking and research to generate new business
- Follow up on all leads within 48 hours and acquire referrals
- Implement targeted account development strategies for new revenue growth
- Negotiate room rates and function space commitments using yield management techniques
- Maintain well-documented and organized client files
- Develop strong customer relationships through professional and ethical communication
- Conduct market research to capitalize on hotel strengths
- Dedicate minimum 90% work time to revenue-producing sales activities
- Control expenses while traveling
- Represent the hotel and Sage Development Resources with integrity and professionalism
- Maintain positive team attitude and open communication
- Display neat, clean, and business-like appearance at all times
Job Location
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