Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
retirement plans
Paid Time Off
On-site wellness programs
Local discounts
employee hotel rates
401K with company match

Job Description

Pyramid Global Hospitality is a leading hospitality management company known for its commitment to putting people first. Emphasizing a supportive and inclusive work environment, the company values diversity, growth, development, and employee wellbeing at its core. With over 230 properties worldwide, Pyramid Global Hospitality is dedicated to creating meaningful workplace relationships and fostering a culture that encourages both personal and professional success. The company provides comprehensive employee benefits, including health insurance, retirement plans, and paid time off, alongside unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. Furthermore, Pyramid Global Hospitality invests in ongoing training and development opportunities, enabling its employees to build skills and advance their careers within the hospitality industry. Whether new to hospitality or an experienced professional, Pyramid Global Hospitality offers a dynamic, collaborative, and growth-oriented workplace where team members can thrive.

One of its distinguished properties is the Hilton University of Florida Conference Center, managed by Pyramid Global Hospitality. This property serves as a unique blend of hospitality and academic vibrancy, featuring 248 well-appointed guest rooms, 10 versatile meeting spaces, and an expansive 30,811 square feet of total meeting area. Located in the heart of the University of Florida community, this hotel provides an energetic workplace environment reflective of its academic surroundings. Employees benefit from comprehensive packages including a 401k retirement plan with company match and tailored recognition programs that celebrate their dedication. Joining the Hilton University of Florida Conference Center means embarking on a career path that combines the world of hospitality with the dynamic energy of a prestigious institution.

The Group Sales Manager role at this property is a perfect opportunity for motivated, relationship-driven individuals interested in a career that mixes sales, strategy, and creativity. The position involves generating group business, building and nurturing strong client relationships, and leveraging data analysis to capitalize on revenue growth opportunities. The Group Sales Manager will collaborate closely with sales, catering, and operations teams to ensure seamless execution from client inquiry through event completion. Responsibilities include proactive outreach to new and existing clients, guiding customers through booking processes, managing event details and internal communication, and ensuring smooth event experiences. Additionally, analyzing business reports and trends to identify growth opportunities, optimizing slow periods with targeted sales strategies, maintaining accurate sales system data (notably Delphi.fdc), and supporting marketing efforts including social media engagement and competitor analysis will be integral to this role.

Ideal candidates are expected to have previous experience in hotel sales or related fields and demonstrate strong communication skills with both clients and internal teams. They should be highly organized, capable of managing multiple priorities, comfortable with data and Microsoft Office applications, and preferably familiar with Delphi or similar sales systems. The ideal Group Sales Manager is a proactive self-starter with a positive and outgoing attitude who thrives in a fast-paced hospitality environment. Pyramid Global Hospitality is an equal opportunity employer committed to diversity and inclusivity. Compensation for this role varies based on each candidate's experience, qualifications, certifications, and location, with the company committed to offering fair packages relevant to local labor market considerations.

Job Requirements

  • High school diploma or equivalent
  • experience in sales or hospitality preferred
  • excellent interpersonal and communication skills
  • ability to manage multiple tasks efficiently
  • proficiency with data analysis and reporting tools
  • knowledge of sales management software
  • strong organizational skills
  • ability to work collaboratively in a team environment
  • positive attitude and proactive approach

Job Qualifications

  • Previous experience in hotel sales or a related field
  • strong communication skills
  • organized and able to manage multiple priorities
  • comfortable working with data to make decisions
  • familiarity with Microsoft Office
  • experience with Delphi or similar sales systems is helpful
  • self-starter with a positive, outgoing attitude

Job Duties

  • Drive group sales
  • proactively reach out to new and past clients to generate group and event business
  • respond to inquiries quickly and guide clients through the booking process
  • build lasting relationships that encourage repeat business
  • support events from start to finish by gathering key event details and communicating them to internal teams
  • ensure each group’s experience is smooth, organized, and successful
  • keep client files and records accurate and up to date
  • use data to find opportunities by reviewing reports and trends to identify business growth areas
  • identify slow periods and develop ideas to increase bookings
  • track group performance and spending to support smarter decisions
  • manage and maintain sales system (Delphi.fdc) for accurate information
  • support team with system questions and training
  • improve processes to make everyone’s job easier
  • assist with social media and online engagement to promote the hotel
  • monitor reviews and respond when appropriate
  • stay aware of competitor activities and bring fresh ideas

Job Criteria

Experience

Mid Level (3-7 years)


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