Group Rooms Coordinator

Pacific Hospitality Group is a distinguished hospitality company that emphasizes a unique owner/operator approach, prioritizing long-term value creation for both investors and team members. As a family-focused enterprise, the company fosters a supportive environment that encourages the growth of its business and development of team members alike. The company’s vision is deeply rooted in enriching people's lives by delivering memorable experiences, actively giving back to the communities it serves, and honoring spiritual values in all its operations. This approach underscores their commitment to sustainable growth and principled entrepreneurship, creating an environment where integrity, compliance, customer focus, humility, and respect are not just buzzwords but guiding principles that shape day-to-day operations. Pacific Hospitality Group’s culture thrives on these values, ensuring that every team member operates in a space where knowledge, change, and fulfillment are embraced, fostering a collaborative and innovative workplace.

The role available within Pacific Hospitality Group is centered around managing group room reservations and coordinating the logistics tied to room block inventory, making it critical to the seamless operation of the group booking process. This position involves close interaction with departments such as Sales, Events, Front Office, and Revenue, ensuring the accuracy and integrity of group booking details and maintaining the high standards the company holds. The person in this role will be responsible for monitoring room pickup, reservations, and any changes within group blocks, requiring a detail-oriented mindset and excellent organizational abilities. Key responsibilities also include preparing detailed reports, forecasts, group resumes, and event-related reservation documents, which are crucial for operational forecasting and meeting client expectations. Additionally, the role entails direct communication with group organizers and guests to manage accommodations and special requests, providing outstanding customer service aligned with the company’s vision of enriching lives through memorable experiences. A proactive approach to promoting hotel services and identifying upselling opportunities is also vital, supporting revenue growth while maintaining customer satisfaction. Maintaining updated rates, contracts, and reservation records completes the comprehensive scope of duties that ensure operational efficiency and client satisfaction. This opportunity not only demands a professional with strong administrative and interpersonal skills but also offers an immersive experience within a company committed to ethical practices, community engagement, and long-term sustainable development. Pacific Hospitality Group invites candidates who resonate with its values and dedication to integrity, respect, and fulfillment to join their team in a role that promises growth, challenge, and the chance to contribute meaningfully to a reputable hospitality organization.