Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Range $15.16 - $18.00
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Work Schedule

Flexible
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Benefits

paid time off accrual
sick leave
Medical Coverage
Voluntary dental plans
Voluntary vision plans
Company-paid Life Insurance
Accidental death and dismemberment coverage

Job Description

Ginger and Baker is a unique dining and community experience located in a historic 100-year-old grain mill, showcasing authentic Colorado cuisine. This establishment is not just a restaurant but a multifaceted venue that includes two restaurants, a coffee shop, a teaching kitchen, event spaces, and a retail market. It has become a beloved community gathering place in Northern Colorado, where locals and visitors alike come to dine, shop, learn, celebrate, and enjoy homemade pies in a welcoming, vibrant atmosphere. Ginger and Baker proudly partners with local farmers, ranchers, food artisans, and craftspeople to highlight the innovative and hardworking spirit of the region, emphasizing high-quality, fresh, and local ingredients in its menu offerings.

With over 100 dedicated team members, Ginger and Baker is committed to providing the highest standards of guest service and dining excellence. The establishment fosters a culture of teamwork, dedication, and professionalism, which reflects in every aspect of its operations, from food preparation to guest interaction. Employees at Ginger and Baker are valued not only for their skills but also for their enthusiasm and commitment to the guest experience and company mission.

We are currently looking for a Greeter to join our dynamic team. As the first point of contact, the Greeter plays a vital role in shaping the guest experience by offering warm, personal attention to every visitor. This position involves welcoming guests to the restaurants, bars, coffee shop, and marketplace areas with a confident and friendly demeanor, ensuring they feel valued from the moment they arrive. The Greeter will manage guest seating, handle reservations, and provide information about the different spaces and menu offerings, creating an inviting atmosphere that encourages guests to return.

The role demands excellent interpersonal skills, multitasking ability, and a positive, accommodating attitude to foster a "Yes" environment where guest satisfaction is paramount. The Greeter is also responsible for maintaining the visual and operational standards of the host stand area, supporting side duties such as cleaning and stocking, and promoting a cooperative and joyful workplace spirit. Training includes food safety certification and knowledge of the menu to provide accurate recommendations.

An essential part of this role involves contributing to the safety and security of guests, team members, and the establishment by adhering strictly to company policies and safety procedures. Candidates must be comfortable using digital tools such as SpotOn and iPad/Reserve for guest management and communication purposes. This position requires flexibility in scheduling, including availability on weekends, holidays, days, and nights to accommodate the needs of the business.

Working at Ginger and Baker offers an opportunity to be part of a community-centered business that values quality, sustainability, and genuine connections. Candidates should be prepared to present themselves professionally, adhering to a specified business casual dress code, and embrace the physical demands and fast-paced environment typical of a bustling restaurant and event space.

Job Requirements

  • Reading, writing and oral proficiency in the English language
  • Critical thinking and application of job in a high stress environment
  • Ability to work positively in close proximity with others comfortably, while multitasking in a fast-paced environment
  • Conflict resolution skills
  • Ability to answer the phone and navigate use of it
  • Exceptional communication and interpersonal skills
  • Read, understand and abide by employee handbook, policies, departmental procedures and Health code
  • Ability to deliver high levels of customer service
  • Business casual attire and professional presentation of self
  • Attend Food Safe training and pass Food Safe test
  • Preferred 1-year customer service in a restaurant setting

Job Qualifications

  • Food Safe training/test
  • Menu tasting/test
  • Ability to perform essential duties satisfactorily
  • Effective communication and interpersonal skills
  • Ability to work in a high stress environment
  • Ability to multitask and work positively with others
  • Conflict resolution skills
  • Ability to deliver high levels of customer service
  • Knowledge of company policies and health code
  • Professional presentation and business casual attire
  • Preferred 1-year customer service experience in a restaurant setting

Job Duties

  • Greet guests confidently with a positive attitude and bid them farewell as they leave
  • Consistently achieve excellent results in satisfaction feedback
  • Professionally handle each guest, incoming phone calls and appropriately end conversation with customer satisfaction personally or through referring to a manager
  • Strive to create a "Yes" environment to all individuals that enter Ginger and Baker
  • Always maintain proper setup of dining room sections on iPad/SpotOn
  • Proficient at using Reserve/SpotOn to seat, waitlist and make reservations for guests
  • Monitor pace and create accurate wait times for guests on waitlist
  • Guide guests to the desired space that they are looking for
  • Give guided tours of the building and know what each space has to offer to guests
  • Memorize menu items and daily specials to answer questions and make recommendations
  • Make sure to stay at your station, the host stand
  • Support Ginger and Baker with side work including, but not limited to cleaning, stocking, folding silverware, etc.
  • Promote a warm and friendly atmosphere among team members
  • Provide the highest standards of service consistent with the overall standard of Ginger and Baker
  • Comply with Ginger and Baker policies, procedures, standards of conduct, and contribute to overall clean and controlled aesthetic of the establishment
  • Attend all menu tastings and take/pass menu tests
  • Protect the safety of self, team members and Ginger and Baker guests at all times
  • Promptly report any incidents or potentially harmful situations to supervisor
  • Follow all company and department safety policies and procedures
  • Operate equipment in a safe manner that will not lead to injury to yourself or others

Job Criteria

Experience

No experience required


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