Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Life insurance
Employee assistance program
Job Description
Golden Gate Hotel & Casino is a renowned historic establishment located in the heart of downtown Las Vegas. Known for its vibrant atmosphere and rich heritage as the city's first hotel casino, Golden Gate offers an exceptional hospitality experience characterized by outstanding service, gaming excitement, and welcoming amenities. The hotel and casino attract a diverse clientele, ranging from leisure travelers to gaming enthusiasts, and they emphasize a culture that values guest satisfaction and employee engagement. The property boasts a wide array of offerings, including comfortable accommodations, unique dining experiences, lively entertainment, and gaming options tailored to meet the expectations of visitors.
The role of Beverage Manager at Golden Gate Hotel & Casino is a pivotal position responsible for leading all beverage operations on the property. As a Beverage Manager, the candidate will be entrusted with managing beverage staff, overseeing inventory control, ensuring compliance with responsible alcohol service standards, and driving revenue through superior guest service. This leadership role requires the ability to forecast beverage needs accurately, plan purchases, staff shifts adequately, and manage the financial aspects of the beverage department. The Beverage Manager plays a crucial role in maximizing sales by fostering an engaging atmosphere that encourages repeat business and guest satisfaction.
Key responsibilities include scheduling, training, and evaluating the beverage team to uphold the highest service standards and guest interaction practices. The manager will actively work to resolve guest complaints, maintain positive working relationships across departments, and lead by example during busy shifts. Exceptional communication skills are essential for this role, as the manager must interact professionally and warmly with guests, team members, and upper management. Strict adherence to company policies and Gaming Control Board regulations is mandatory, particularly in promoting responsible alcohol consumption and safety.
The position requires flexibility to work any day or shift, including weekends, holidays, and special events such as concerts. Candidates must be physically able to perform tasks such as standing for extended periods, lifting heavy items, and working in potentially noisy or smoky environments. The ideal candidate should be at least 21 years old, possess a high school diploma or GED, and hold relevant experience in beverage operations. Previous experience in a similar role within the hospitality or casino industry is preferred but not mandatory.
In summary, the Beverage Manager at Golden Gate Hotel & Casino is a dynamic role designed for a motivated professional who thrives in a fast-paced, guest-focused environment. This position offers the opportunity to be part of a historic Las Vegas landmark, providing excellent guest experiences while encouraging team development and operational excellence.
The role of Beverage Manager at Golden Gate Hotel & Casino is a pivotal position responsible for leading all beverage operations on the property. As a Beverage Manager, the candidate will be entrusted with managing beverage staff, overseeing inventory control, ensuring compliance with responsible alcohol service standards, and driving revenue through superior guest service. This leadership role requires the ability to forecast beverage needs accurately, plan purchases, staff shifts adequately, and manage the financial aspects of the beverage department. The Beverage Manager plays a crucial role in maximizing sales by fostering an engaging atmosphere that encourages repeat business and guest satisfaction.
Key responsibilities include scheduling, training, and evaluating the beverage team to uphold the highest service standards and guest interaction practices. The manager will actively work to resolve guest complaints, maintain positive working relationships across departments, and lead by example during busy shifts. Exceptional communication skills are essential for this role, as the manager must interact professionally and warmly with guests, team members, and upper management. Strict adherence to company policies and Gaming Control Board regulations is mandatory, particularly in promoting responsible alcohol consumption and safety.
The position requires flexibility to work any day or shift, including weekends, holidays, and special events such as concerts. Candidates must be physically able to perform tasks such as standing for extended periods, lifting heavy items, and working in potentially noisy or smoky environments. The ideal candidate should be at least 21 years old, possess a high school diploma or GED, and hold relevant experience in beverage operations. Previous experience in a similar role within the hospitality or casino industry is preferred but not mandatory.
In summary, the Beverage Manager at Golden Gate Hotel & Casino is a dynamic role designed for a motivated professional who thrives in a fast-paced, guest-focused environment. This position offers the opportunity to be part of a historic Las Vegas landmark, providing excellent guest experiences while encouraging team development and operational excellence.
Job Requirements
- High school diploma or general education degree (GED) required
- previous beverage experience preferred
- comfortable kneeling, carrying, bending, walking and standing for extended periods of time
- work is typically in an area which may be unusually hot, cold, noisy and may contain secondhand smoke
- ability to stand and walk for long periods of time
- respond to emergencies and incidents within designated areas promptly and according to policy
- ability to lift 50 pounds
- constant contact with fellow team members and guests
Job Qualifications
- Ability to read and speak English and communicate effectively with guests, team members and management in both written and verbal form
- knowledge of property and amenities
- understanding of Fremont Street Experience to assist guests
- work well with all departments
- ability to supervise multiple properties
- understand and comply with all company, departmental and Gaming Control Board rules and regulations, policies and procedures
- ability to multitask
- must be able to work any day of the week and any shift including weekends and holidays
- able to establish and maintain effective working relationships with team members and guests
- must be at least 21 years of age
- must be able to obtain required work cards
Job Duties
- Schedule, train and evaluate beverage staff appearance and guest service follows service standards
- resolve guest complaints
- interview, hire and fire employees
- practice, support and promote the company service standards at all time
- oversee beverage operations
- greet and welcome all guests in a pleasant and professional manner
- initiate and engage in conversation in a professional and friendly manner with guests and manage any escalated guest interaction
- work well with others including beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor
- strictly adhere to responsible alcohol service standards and manage intoxicated guests
- rally team during heavy shifts, resolve conflicts and get the job done
- order adequate supplies of liquor and non-alcoholic drinks and maintain sufficient inventory
- lead beverage department team members in the proper performance of their duties through coaching, teaching and training
- document actions as necessary
- investigate guest complaints related to beverage
Job Criteria
Experience
No experience required
Job Location
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