General Manager - Wesley Chapel, FL

Petco Animal Supplies, Inc. is a renowned leader in the pet care industry, proudly serving as "where the pets go" for over 60 years. With a vast network of more than 1,500 Petco stores across the U.S., Mexico, and Puerto Rico, alongside over 250 Vetco Total Care hospitals and multiple preventive care clinics, Petco is deeply committed to the health and wellbeing of pets everywhere. The company’s dedication to supporting animal welfare is further demonstrated through Petco Love, a foundation founded in 1999 that supports thousands of local animal welfare groups and has helped find homes for approximately 7 million animals through in-store adoption events.

Petco is not just a retail store but a community hub where pet parents find everything their pets need to live their best lives — from nutritious meals and engaging toys to trusted supplies and expert advice from passionate pet lovers. The organization’s core values emphasize a "Pet First" approach, fostering a fun and passionate environment that celebrates pet parenthood, and a strong commitment to integrity, authenticity, and team collaboration. Petco's culture encourages employees to be their whole selves, value wellbeing, and find exciting career growth opportunities in a purpose-driven workplace.

As a General Manager at Petco, you become an essential part of this mission by leading a high-performing Pet Care Center that prioritizes pets' needs, inspires employees (partners), delights customers, and ensures strong business results. This full-time position commands ownership of the business, encompassing people management, operational excellence, and financial performance. The General Manager role serves as a role model for leadership, demonstrating integrity, transparency, and a steadfast dedication to animal care standards and customer satisfaction.

In this role, you will lead by fostering a welcoming environment where pets and pet parents feel supported, while building and coaching an inclusive, energetic team that embodies Petco’s passion for pets. You will be accountable for driving sales growth, managing profitability, and ensuring operational excellence through effective labor management, inventory control, and merchandising execution. Additionally, you will represent Petco in the community, participating in local events, adoption initiatives, and partnerships that reinforce the company’s impact on animal welfare.

The General Manager is also responsible for developing a strong leadership bench and succession planning, managing partner performance, and promoting continuous learning and career growth within the team. Operational responsibilities include adhering to safety and security protocols, maintaining store cleanliness and appearance, and protecting pets, partners, and merchandise through loss prevention measures. Success in this role means creating a safe and healthy environment for pets to thrive, fostering an engaged and high-performing team, earning customer loyalty, and running a profitable Pet Care Center that embodies Petco's values in practice.

The position is primarily performed within a Pet Care Center retail environment, requiring regular presence on the sales floor to engage with partners, customers, and pets directly. The role involves physical activities such as standing, walking, bending, and lifting items up to 50 pounds, as well as flexible availability to support operating hours including evenings, weekends, and holidays. Travel may be required occasionally for training, meetings, or community engagement. Petco is an equal opportunity employer that values diversity and inclusivity in its hiring practices and workplace culture, ensuring all qualified applicants receive fair consideration.