General Manager (WC)

Thorntons LLC is a well-established company in the retail and food service industry, known for its commitment to delivering a high-quality and satisfying shopping experience. As a prominent convenience store and fuel provider, Thorntons emphasizes fresh, fast, friendly, and clean service that continuously meets customer expectations. The company values a supportive and inclusive workplace culture where employees feel valued and are encouraged to grow professionally. It operates with a focus on safety, customer satisfaction, and strong financial performance through its strategic Plan to Win approach. Thorntons prioritizes fostering a stable and staffed environment, enabling team members to thrive and deliver excellent service consistently.

The role of General Manager (GM) at Thorntons is a critical leadership position responsible for overseeing all business operations within a store to ensure outstanding guest experiences and operational excellence. The GM's main goal is to maintain a fresh, clean, and fully stocked store while delivering craveable food and beverage options in a safe and compliant environment. This role directly influences the store’s financial success by achieving performance targets and driving continuous improvement in sales and profitability.

In this capacity, the General Manager will develop and maintain a staffed, stable, and scheduled workplace by fostering teamwork, coaching, and recognizing employee achievements. The GM will lead a culture of safety by upholding rigorous safety standards and practices, aiming for zero incidents. They will also be responsible for managing the store’s P&L, controlling inventory, and ensuring regulatory compliance.

The General Manager ensures the execution of the Store Operating System by managing daily Game Plans that align with Thorntons' brand values and operational goals. This person will play an active role in recruiting, hiring, and developing team members through comprehensive training and coaching programs, supporting their career growth while upholding company standards.

Additional responsibilities include managing food production to meet safety and quality standards, growing sales and controlling waste, and serving as a community ambassador to promote the brand through local partnerships and events. The GM must excel in leadership, problem-solving, and communication skills to motivate the team and maintain a positive and productive work environment.

Overall, the General Manager position at Thorntons offers an exciting opportunity for a motivated leader to drive operational success and contribute significantly to a growing, well-respected retail company. Employment details include benefits such as weekly pay, medical, dental, vision coverage, 401k with matching contributions, paid vacation and sick leave, life insurance, and perks like a free meal and dispensed beverage during shifts. This role demands regular in-person attendance and a hands-on leadership approach, supporting Thorntons' vision of service excellence and safety.