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General Manager - WakeMed

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

competitive pay
quarterly bonuses
free on-shift meals
Unlimited fountain beverages
Paid vacation
Paid sick time
Paid holidays
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Pet insurance
401(k) with match
Career advancement opportunities
leadership development opportunities
tuition discounts
Rewards and perks
Team Member Assistance Program

Job Description

Panera Bread is a leading fast-casual restaurant chain recognized for its commitment to quality, warm hospitality, and community engagement. As a household name in the bakery-cafe industry, Panera marries fresh, clean food offerings with a friendly, inviting atmosphere where guests can enjoy excellent meals in a comfortable setting. The company places great emphasis on leadership that not only drives business success but also nurtures team development and a culture of care and respect. With thousands of locations across the United States, Panera continues to grow by fostering both customer loyalty and employee satisfaction. Employment with Panera offers competitive pay and a range of attractive benefits making it a sought-after employer in the restaurant industry.

The role of General Manager at Panera is pivotal to the daily success and long-term growth of each neighborhood bakery-cafe. As a General Manager, you will be entrusted with full operational responsibility, overseeing every aspect of your location's performance. This leadership position requires someone who is passionate about people management and operational excellence. You will lead a high-performing team by planning, staffing, training, and motivating employees while ensuring that every guest experiences the famed Panera Warmth. Your leadership will cultivate an environment that promotes growth, engagement, and exceptional guest service.

In this role, you will manage shifts, develop career paths for team members, and maintain high-quality food and service standards. You will directly influence your bakery-cafe’s financial performance by managing costs, inventory, and compliance with all health, safety, and company policies. Importantly, you will serve as both a mentor and motivator, crafting a culture where team members feel valued and inspired to deliver their best work. Panera fosters a workplace of warmth, belonging, and trust that encourages employees to develop personally and professionally while sharing in the success and the fun of running a bakery-cafe.

As part of the Panera family, you will enjoy a comprehensive benefits package including medical, dental, vision, life, and pet insurance, plus a 401(k) plan with company matching. Paid vacation, sick leave, holidays, tuition discounts, rewards, and a team member assistance program all contribute to a supportive work environment. Competitive pay and eligibility for quarterly bonuses provide additional incentives for leaders ready to make a meaningful impact. This career opportunity calls for a dedicated professional ready to embrace flexible hours and the dynamic pace of the restaurant industry, crafting memorable experiences for guests and staff alike.

Job Requirements

  • Minimum age 18 years
  • 3+ years of restaurant General Manager experience preferred
  • ServSafe certification or ability to achieve
  • proven ability to drive positive results through strong business acumen
  • proven ability to run great shifts while directing, motivating, coaching and developing others in a fast-paced environment
  • flexible hours including nights and weekends
  • ability to lift, carry, push, or pull objects 25 pounds
  • capability to stand and walk for up to 6 hours
  • ability to clearly communicate and understand directions in a loud environment
  • pass background check

Job Qualifications

  • Minimum age 18 years
  • 3+ years of restaurant General Manager experience preferred
  • ServSafe certification or ability to achieve
  • proven ability to drive positive results through strong business acumen
  • proven ability to run great shifts while directing, motivating, coaching and developing others in a fast-paced environment
  • excellent communication and interpersonal skills
  • strong leadership and team-building abilities

Job Duties

  • Own all aspects of leading the bakery-cafe team including planning and managing staffing needs, scheduling, people development, career development, performance management, training, and succession planning
  • hire, onboard, and train new team members while motivating, energizing, engaging, inspiring, and celebrating the entire team
  • manage team performance to ensure the bakery-cafe’s goals, operational and quality standards, and extraordinary guest service expectations are met
  • create subject matter experts within your bakery-cafe by developing managers on people processes and Panera’s Guiding Values and Behaviors
  • follow operational procedures designed to ensure your bakery-cafe successfully executes all company strategies and initiatives
  • make sure every guest is delighted by the quality of our food, service, and staff
  • build engaging relationships that lead to long-term, loyal guests
  • ensure team members follow company policies and procedures and comply with all federal, state and local regulations
  • responsible for maintaining a healthy and safe workplace for your team that meets Panera’s health, food, safety, and company culture standards
  • responsible for maintaining the bakery-cafe’s overall costs and inventory
  • help build our culture of warmth, belonging, growth, and trust

Job Criteria

Experience

Mid Level (3-7 years)


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