General Manager, Venue | Full Time | Hilliard Center

Corpus Christi, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $160,000.00 - $180,000.00

Work Schedule

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) savings plan

401(k) matching

Paid Time Off

Job Description

Oak View Group (OVG) stands as a global leader in premium live entertainment infrastructure and services, recognized for its expansive platform that encompasses venue development as well as end-to-end capabilities across venue management, hospitality, and sponsorship sales. Since its founding in 2015, OVG has built a respected reputation by managing a collection of seven world-class owned venues and representing an influential client roster that includes iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents. This demonstrated expertise positions OVG as a forward-thinking company dedicated to shaping the future of live entertainment experiences worldwide.

This role of General Manager is a pivotal leadership position within OVG, responsible for the all-encompassing management, promotion, and operational oversight of the facilities under the company’s supervision, specifically the Hilliard Center. The General Manager will be entrusted with key responsibilities such as contracting, purchasing, booking, marketing, finance, human resources, event management and operations, food and beverage services, box office administration, capital project planning, advertising, security, production, maintenance, and other related operations. This position requires both direct personal involvement and the delegation of duties to subordinate personnel to ensure smooth and effective facility operations.

Reporting directly to the District General Manager of OVG, the General Manager will play an essential role in developing policies, procedures, and programs aligned with the strategic goals established by OVG for the Hilliard Center. The individual will be expected to maintain active communication and collaboration with clients, contractors, promoters, government agencies, and community organizations to maximize facility utilization and ensure compliance with all the provisions of the management contract. The role emphasizes strong leadership skills, as it involves recruiting, training, supervising, and evaluating an administrative and supervisory team spread across various departments including finance, marketing, event operations, food and beverage, and sales.

Compensation for this full-time position ranges from $160,000 to $180,000 annually, with eligibility for performance-based bonuses. In addition, OVG offers a robust benefits package that includes health, dental, and vision insurance, a 401(k) savings plan with matching contributions, and paid time off encompassing vacation days, sick leave, and 11 recognized holidays. The General Manager position remains open until August 21, 2026, signifying OVG’s commitment to finding the right candidate to uphold its standards of excellence.

At OVG, the core mission is to create and manage premier live event venues that not only meet but exceed the expectations of promoters, artists, and audiences alike. The General Manager will directly contribute to this mission by directing all aspects of the facility's day-to-day operations ensuring optimal event scheduling and coordination, guaranteeing outstanding customer service, and balancing fiscal responsibility with operational excellence. The position requires a dynamic leader with visionary capabilities, excellent communication skills, and the ability to work effectively with diverse stakeholders including employees, union representatives, and community partners.

The successful candidate will demonstrate proficiency in managing large-scale entertainment or convention facilities, possessing in-depth knowledge of labor relations, contract negotiation, budgeting, and regulatory compliance. This role also demands flexibility to work nights, weekends, and holidays as dictated by the event schedule. OVG embraces diversity and inclusivity as fundamental elements of its culture, believing that varied perspectives drive innovation, improve service quality, and elevate overall excellence. Prospective candidates can expect to join an inclusive workplace that values the unique contributions of each team member and is committed to equal employment opportunities without discrimination.

Job Requirements

Bachelor's degree in business, public administration, or related field
minimum 5-7 years experience in facility management or related leadership role
proven experience in contract negotiation and purchasing
strong supervisory experience
knowledge of labor relations and union contracts
excellent communication and interpersonal skills
ability to handle confidential information
flexibility to work nights, weekends and holidays
proficiency with Microsoft Office
strong organizational and problem-solving skills
knowledge of safety regulations and compliance
demonstrated leadership and decision-making capabilities

Job Qualifications

Bachelor's degree from a four-year accredited college or university with major coursework in business or public administration or related fields
minimum of 5-7+ years progressively responsible experience, ideally in a leadership role, with an arena or convention center or an equivalent combination of education and experience
experience in contract negotiation, purchasing procedures, and supervising personnel
experience in labor relations and union contracts, if applicable
a dynamic leader with visionary abilities
excellent communication and interpersonal skills and organizational ability
ability to work with and maintain highly confidential information is required
ability to work nights, weekends and holidays as required by event schedule
ability to work simultaneously with a broad variety of vested interest groups and to foster a cooperative environment
demonstrated knowledge of the principles and practices used in the successful management of convention and arena facilities
knowledge of Microsoft Word and Microsoft Excel and be internet proficient
ability to anticipate problems and implement immediate corrective action
ability to perform effectively under significant pressure typically associated with meeting the demands and timetables of the entertainment industry
considerable knowledge of safety regulations and other federal, state or local laws and regulations
strong orientation towards hospitality/customer service for the meeting, convention and entertainment industry
strong knowledge of budgeting, sales/marketing, event management, facility operating standards, building maintenance, custodial, personnel and office management
effective supervisory skills
ability to deal effectively with human resource and personnel problems, to deal constructively with conflict, and to provide counsel and execute applicable solutions
ability to manage facilities of same size and type

Job Duties

Maintains active contact with the Client/Contract Administrator
monitors OVG’s compliance with all provisions of the management contract
aggressively promotes the use of the facilities to maximize their utilization
negotiates contracts and lease agreements with event organizers, meeting planners, promoters and agents for all managed spaces
responsible for working directly with promoters, artist agents and managers to book concerts, family shows and other ticketed and non-ticketed events at Hilliard Center
establishes and maintains effective working relationships with Client/Contract Administrator, tenants, government departments and agencies, entertainment/convention industry, community and civic organizations to encourage continual and regular use of the facility
coordinates facility involvement with Convention and Visitors Bureau, as well as other appropriate destination marketing agencies
assures the coordination, implementation and administration of specific plans and programs prescribed by corporate directives, to include training and development, quality assurance, energy efficiency, safety/emergency procedures, crowd control and crisis management, or other areas as needed
develops and implements facility goals in accordance with the management contract, the client’s objectives, corporate policy, and good business practice
prepares and maintains required and necessary reports/records for the Client/Contract and Corporate Office
plans, organizes, coordinates and directs all activities and personnel engaged in maintaining and operating the facilities
assists and coordinates with the development of the annual operating calendar, activity schedules, and projections for the attendance and/or revenue
conducts weekly staff meetings
directs the development and administers the execution of operating and marketing financial plans and documents, to include operating revenue and expense budgets and capital expense budgets
provides for control of the day-to-day operations, assuring the coordination of programs and events
conducts post-event operational financial review and analysis
provides final approval of all contracts and agreements with suppliers, promoters, and tenants for necessary activities and services at the facilities
provides or coordinates for timely and effective response to directives and requests received from internal and external organizations, agencies, departments and individuals
assures and maintains the integrity of the facility and OVG in all forms of communication
oversees and advises Human Resources on any necessary revisions/modifications to staffing plans, including number and types of employees, essential functions, salaries, and benefits
assures the administration of personnel and the operation of the venue and facilities are conducted in accordance with applicable local, state and federal regulations
evaluates the facility practices and recommends improvements to better reflect the needs of the Client and the facilities, and/or to improve the efficiency and safety of operation, in compliance with OVG policies
responsible for recruiting, training, supervising and evaluating administrative and supervisory staff
establishes and maintains effective working relationships with tenants, employees, union representatives and the general public
perform other duties and responsibilities as assigned