General Manager - StudioRes Marriott Raleigh North

Raleigh, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Exact $70,000.00

Work Schedule

Day Shifts

Weekend Shifts

Benefits

Competitive wages

Great working environment

employee recognition programs

Medical insurance

Dental Insurance

Vision Insurance

health care flexible spending account

Dependent Care Flexible Spending Account

Employer Paid Basic Life and AD&D Insurance

Employer Paid Long Term Disability

Optional employee paid voluntary benefits

short-term disability

Buy-Up Long-Term Disability

supplemental life insurance

Dependent Life Insurance

401(k) savings plan

Paid Time Off

Job Description

Common Oaks Lodging, a division of Concord Hospitality, is a renowned hospitality management company committed to excellence in service and property management. Concord Hospitality is known for its strong "Associate First" culture characterized by a commitment to employee development, diversity, and fostering work-life harmony. The company provides high-quality accommodations and outstanding customer service across the markets it serves, establishing itself as a leader in the hospitality industry. The organization invests heavily in training and development at all career levels, supporting personal growth as well as professional advancement for its associates.

Common Oaks Lodging is currently seeking an experienced hotel leader to manage the soon-to-open StudioRes Marriott Raleigh North. This leadership role represents an exciting opportunity to spearhead operations at a new property under a prestigious brand. The hiring is for a full-time position offering a competitive salary of $70,000 per year. This role requires strategic business acumen as it encompasses responsibility for overall property performance including profit management, revenue generation, and sales and marketing oversight. The associate will lead the property’s team, driving the implementation of property-wide strategies to meet brand standards and ensure guest satisfaction.

As the general manager, the successful candidate will be entrusted with fostering a vibrant and collaborative property culture aligned with the StudioRes Marriott brand and Concord’s core values. The objective is to not only meet but exceed guest expectations by delivering exceptional service and nurturing strong, motivated associate teams. This role demands an individual who is detail-oriented, decisive, and capable of managing multiple priorities in a dynamic environment. The general manager will monitor and analyze a variety of business metrics such as guest satisfaction scores, financial reports, and employee engagement data to inform strategic decisions.

This position involves active engagement in daily operations, including ensuring service excellence and operational standards are consistently met or surpassed. The manager will also oversee labor budget management, maintenance of cleanliness and safety standards, and successful execution of sales initiatives. Leadership responsibilities include coaching and developing associates, managing performance reviews, and maintaining open and effective communication channels with both the staff and ownership. Additionally, the role requires the preparation and presentation of detailed reports on property performance and participation in business reviews and owner communications.

Ideal candidates will have at least three years of hotel management experience, preferably in extended stay properties, along with proven expertise in revenue management and operational supervision. Strong leadership and communication skills, as well as the ability to thrive under pressure, are essential. Candidates must be adept at problem-solving, team-building, and navigating complex business environments. The role demands a high level of organizational ability and a commitment to maintaining exceptional property standards.

Working at the new StudioRes Marriott Raleigh North under Common Oaks Lodging provides the selected leader with an extraordinary platform to showcase their talents and contribute to a growing award-winning company in a thriving market. Concord Hospitality’s inclusive and supportive work environment values its employees and invests in their success, making it an ideal workplace for driven hospitality professionals seeking long-term career growth. If you are a motivated leader poised to make a significant impact by managing a flagship property with a respected brand, this opportunity is designed for you.

Job Requirements

Minimum three years related hospitality management experience required
four-year degree highly preferred
ability to work in a high-energy and demand environment
ability to read and speak the English language and comprehend simple instructions, short correspondence, and memos
ability to write simple correspondence
ability to effectively present information in one-on-one and small group situations
ability to effectively communicate professionally with guests, associates, supervisors, and others
organizational and leadership skills
experience with revenue management and LightSpeed
works well under pressure
can effectively solve problems
actively supervises, motivates, and assists with disciplining employees
assists with hiring and training of all new employees
ability to organize multiple projects, manage and prioritize multiple tasks and meet deadlines
ability to manage and direct a staff to perform daily job tasks

Job Qualifications

Minimum three years related hospitality management experience
four-year degree highly preferred
experience managing full, limited or select service properties (extended stay preferred)
experience with Revenue Management and LightSpeed
professional communication skills, oral and written
ability to actively supervise, motivate, and assist with disciplining employees
ability to assist with hiring and training of all new employees
organization and leadership skills
demonstrates strong leadership skills and is a team player
works well under pressure
can effectively solve problems
basic knowledge of computers and software including ability to use e-mail, word processing, and spreadsheet software
ability to organize multiple projects
manage and prioritize multiple tasks and meet deadlines
ability to manage and direct a staff to perform daily job tasks
ability to read and speak the English language
ability to write simple correspondence
ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees
ability to effectively communicate professionally with guests, associates, supervisors, and others
conversational Spanish would be beneficial

Job Duties

Verify that service programs are in place and executed against (e.g., Service So Memorable)
provide timely, real-time feedback to management and hourly associates on service and operational standards, including feedback on even the smallest of service and operational details
review and follow-up on property GSS scores and comments
create and support clear lines of responsibility for management team, including coverage and oversight throughout the day
walk the property to ensure public spaces, grounds, work and kitchen areas meet sanitation and cleanliness/maintenance standards
manage the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals
delegate responsibilities for operations and projects to appropriate level of associate
prepare for QA audits (i.e., daily and pre-visit activities)
understand and leverage sales and marketing advantages over competitor properties within market
coach and reinforce associate selling strategies that take advantage of property amenities
develop innovative means for capturing new streams of revenue through property amenities
measure, analyze, and communicate property performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data
manage on-property controllable costs associated with rooms, housekeeping, events, and food and beverage operations
maintain Revenue Management Goals
consolidate reports needed for period-end review (e.g., P&L, Accounting Scorecard, Banking Report and Statistics, PACE, credit card fraud report)
review and work with appropriate revenue management reports (e.g., Demand Eye Chart, Benchmark Pricing Evaluator, Rate/Value Matrix, Smith Travel Research (STR) reports, etc.)
keep brand leadership team, owners updated on property performance in the areas of financials, guest satisfaction, and associate engagement
prepare and present reports for owners and above property leadership using financial/performance data
conduct annual business reviews
participate in ad hoc owner conference calls and respond appropriately to owner requests
conduct performance review process for associates (including LPP/HPP, career plan form, development plans, associate information form, mid-year check-ins, 90-day check-ins for new associates, etc.)
manage ongoing development of managers (e.g., one on one coaching, providing stretch assignments, etc.)
cascade/deliver training to associates (e.g., Service So Memorable Quarterly Recharge)
conduct day to day Human Resource transactions to support needs of the property (e.g., compensation actions, initiation and approval of hiring requisitions, etc.)
facilitate on property activities that communicate and reinforce Residence Inn culture with associates (e.g., Resolution Days, Culture Strength Survey, Culture Council participation, Daily Huddles, etc.)